Job Summary & Requirements

At Royal Victoria Regional Health Centre (RVH), our purpose is our why - our commitment to “Making life better with the care you need, close to home”. Serving the communities of Simcoe Muskoka and surrounding regions, RVH is advancing a bold future through our Vitally You strategy, grounded in our values: Team Up, Be Kind, Do Great Things, Inspire Trust, & Be Bold.

To support this future, we are establishing a new People Operations division and are seeking a Director, People Operations to lead its design, implementation, and ongoing performance. This is a pivotal new leadership opportunity to build a modern, service-oriented function that attracts top talent and delivers reliable, data-driven, and technology-enabled people services for both the People Team and Team RVH.

This role is both foundational and transformational, with a mandate to reimagine how people services are delivered - designing end-to-end recruitment, defining a scalable HR service delivery model, and shaping how workforce data and technology are leveraged to drive efficiency, insight, and an exceptional employee experience across the people ecosystem. A core priority will be stabilizing RVH’s workforce through integrated workforce planning and recruitment strategies, shifting from reactive hiring to a proactive, future-focused talent approach that enables long-term workforce sustainability.

Reporting to the Vice President, People Experience and Chief Human Resources Officer (CHRO), the Director will be accountable for:

• Partner with senior leadership in the development and implementation of a people strategy that cultivates fulfilled, high-performing teams
• Build and lead a new People Operations shared‑service division that serves as the foundation of the People Experience portfolio
• Provide enterprise leadership across recruitment, workforce analytics, HR service delivery, and HR technology optimization
• Oversee end‑to‑end recruitment operations, ensuring scalable, timely, and equitable hiring practices aligned to workforce priorities
• Lead enterprise workforce planning in close partnership with clinical, operational, and People leaders to anticipate workforce needs and inform recruitment strategies
• Use predictive workforce analytics (e.g., vacancy trends, turnover risk, retirement forecasts, and hard‑to‑fill roles) to proactively shape recruitment pipelines and workforce interventions
• Translate workforce plans into actionable recruitment strategies that support workforce stabilization, reduce time‑to‑hire, and improve role readiness
• Establish the People Operations function as the first point of contact for all HR inquiries, including the design and leadership of an HR help desk / shared services model
• Manage and resolve escalated and complex HR issues, ensuring consistent, fair, and timely outcomes
• Own the People technology ecosystem in partnership with Regional Digital Health, including optimization, integration, and continuous improvement of HR systems (HRIS, ATS, scheduling, timekeeping, payroll interfaces, reporting tools)
• Lead the development of advanced workforce planning models, analytics, dashboards, and scenario forecasting to support decision‑making
• Create standards for workforce data governance, data quality, and insight generation
• Design and track service delivery metrics, SLAs, and KPIs to drive performance, transparency, and continuous improvement
• Partner closely with HR Business Partners, Organizational Development, Total Rewards, Finance, Regional Digital Health, and clinical leaders to ensure seamless delivery of people services
• Monitor trends in HR operations, technology, automation, and analytics to evolve the People Operations roadmap
• Lead and develop multidisciplinary teams supporting recruitment operations, HR systems, analytics, and service delivery
  
  

The Leader We Are Looking For

You are a builder, systems thinker, and human resources leader who thrives in complexity and has a strong track record of designing and scaling people operations, HR shared services, or HR technology and analytics functions, ideally in healthcare or another large, unionized, public‑sector environment. You bring a deep commitment to people experience and equity.

Qualifications:

• University degree in Human Resources, Business, Analytics, Information Systems, or a related field
• Member in good standing with the Human Resources Professional Association with a CHRP or CHRL designation preferred
• 10 years of progressive HR experience, including senior leadership roles in People Operations, HR Shared Services, HRIS, or Workforce Analytics
• Demonstrated experience building or transforming an HR operations or shared services model
• Strong expertise in HR technology platforms, system optimization, and digital enablement of HR services
• Advanced experience with workforce analytics, dashboards, and data‑driven decision‑making
• Proven leadership in enterprise workforce planning and its application to recruitment and workforce stabilization
• Proven leadership in recruitment operations and workforce planning
• Strong understanding of employee and labour relations environments and escalation management
• Excellent business acumen with the ability to translate operational data into strategic insight
• Demonstrated success leading teams through change and transformation
• Exceptional communication and partner‑management skills, with comfort operating at executive levels
• A commitment to equitable, inclusive, and transparent people practices
• Ability to work effectively in a hybrid environment
  
  

If you do not see yourself fully reflected in every job requirement listed in this posting, we still encourage you to reach out and apply. Research has shown that women and candidates from underrepresented groups often only apply when they feel 100% qualified.