The People & Culture Specialist plays a critical role in shaping and delivering a best-in-class employee experience across the organization. This role blends employee engagement, culture-building, and office operations with strong administrative execution. You will serve as a key partner to employees and leaders, ensuring IntelyCare runs smoothly while fostering an environment where people feel supported, connected, and empowered.

This is an ideal opportunity for someone who thrives in a fast-paced, high-growth environment and enjoys balancing strategic initiatives with hands-on operational excellence.

*This is a hybrid role working 2x a week at our Quincy, MA office. Remote candidates will not be considered for this position

Essential Duties & Responsibilities

Employee Experience & Engagement

• Continuously improve employee experience programs across the full employee lifecycle (onboarding, engagement, development, off-boarding)
• Partner with People leadership to drive culture initiatives aligned with company values and business goals
• Lead employee engagement surveys, analyze results, and implement actionable plans
• Plan and execute employee events, recognition programs, and team-building initiatives (virtual and in-person)
• Act as a culture ambassador, modeling company values and fostering a sense of belonging

Office Administration & Workplace Experience

• Oversee day-to-day office operations to ensure a welcoming, efficient, and well-functioning workplace
• Manage office vendors, supplies, and budgets
• Coordinate office logistics including space planning, seating, and workplace policies
• Support hybrid/remote workplace initiatives to ensure consistency in employee experience

General Administration & People Operations

• Maintain accurate employee records in ADP and ensure data integrity across P&C systems
• Support P&C processes such as onboarding, off-boarding, and internal mobility
• Partner cross-functionally with Finance, IT, and Operations on administrative and people-related processes
• Improve and scale administrative workflows to support company growth and new initiatives
• Administer unemployment claims by responding to state agency inquiries, submitting required documentation, and ensuring timely and accurate processing.
• Partner with P&C leadership and managers to gather separation details, prepare supporting documentation, and assist with claim disputes and hearings as needed.
• Serve as a point of contact for employee questions, concerns, and feedback, helping foster a positive and inclusive workplace

Workers’ Compensation

• Support and process Workers’ Compensation claims, ensuring timely reporting, accurate records, and compliance with state-specific requirements.
• Collaborate on leave and work restriction documentation, tracking employee status updates and ensuring proper file maintenance and confidentiality.
• Maintain Workers’ Compensation logs, audits, and reporting to ensure compliance with internal policies and regulatory standards.

Qualifications

• Professional experience in a corporate setting (high growth or start up environment strongly preferred)
• 1-3+ years of experience in People Operations, Office Management, Employee Experience, or Office Administration roles preferred
• Strong organizational and project management skills with high attention to detail
• Proven ability to manage multiple priorities and execute in a fast-paced environment
• Excellent interpersonal and communication skills
• Experience planning events and managing office operations
• Proficiency with HRIS systems and productivity tools (e.g., Microsoft Office, ADP)
• Strong problem-solving mindset and a proactive, solutions-oriented approach
• Adaptable and resilient

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please be aware, qualified candidates will be contacted directly via email by an IntelyCare Talent Acquisition Partner, from an IntelyCare email address.