About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

What You’ll Do:

Lead Complex ER Cases

• Serve as the primary escalation point for complex employee relations issues

• Conduct thorough, impartial investigations (e.g., misconduct, policy violations) and produce clear defensible documentation

• Partner with Legal and senior HR leadership on sensitive or high-risk cases

Manager Coaching & Capability Building

• Advise and coach managers on corrective action and conflict resolution

• Guide leaders through difficult conversations while ensuring consistency and compliance

• Identify patterns in ER cases and proactively recommend manager enablement or policy improvements

Accommodations & Leave Partnership

• Oversee ADA accommodations and interactive process management end-to-end

• Partner closely with Benefits or LOA administrators/vendors on FMLA, disability,and state leave programs

• Step in to manage complex or escalated leave cases requiring nuanced judgment

Compliance & Risk Mitigation

• Monitor and apply federal, state, and local labor laws (e.g., ADA, FMLA, FLSA and EEOC)

• Ensure consistent application of policies and practices across employee populations

• Maintain audit-ready documentation and support responses to agency claims or legal inquiries

Policy & Process Development

• Develop and refine policies, guidelines, and SOPs related to employee relations, accommodations, and workplace conduct

• Standardize ER practices to improve consistency, fairness, and scalability

Insights & Trends

• Analyze employee relations and accommodations trends to identify systemic issues

• Provide recommendations to HR and business leaders to reduce risk and improve employee experience

Who You Are:

• Deep expertise in employee relations, with strong judgment in navigating complex and sensitive situations

• Skilled at balancing empathy with clear, compliant decision-making

• Strong Communicator who can influence at all levels of the organization

• Highly detail-oriented with a focus on documentation and risk mitigation

• You thrive in the Comfortable operating in a fast-paced, evolving environment

Required Qualifications

• 5+ years of dedicated experience in Employee Relations and Accommodations.

• Proven experience leading workplace investigations and managing complex ER cases.

• Strong knowledge of FMLA, ADA, and EEOC regulations.

• Experience supporting multi-state employee populations

Preferred Qualifications

• SHRM-CP/SCP or PHR/SPHR certification.

• Experience in healthcare, pharmacy, or telehealth environments.

• Experience utilizing third-party leave administrators or LOA systems (e.g., BambooHR, Rippling, or Workday)

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans

• Flexible Spending/Health Savings Accounts

• Flexible PTO

• 401(k) + Company Match

• Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.