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Claims Systems & Process Expert



United States · Remote
Posted on Saturday, June 22, 2024


Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here’s why

  • It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
  • We’re well-backed & stable. We closed our $100M Series D fundraise. We are supported by some of the top investors globally, including Google’s “Gradient” AI-focused fund, Obvious Ventures, Advance Venture Partners, Eden Global Partners, and Clocktower Technology Ventures.
  • It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.

If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.

Job Details

Openly is seeking an experienced Claims Systems & Process Expert responsible for ensuring the claims systems and processes are optimized for the Property Claims Team. The ideal candidate is highly skilled in homeowners claims processes, workflows, technology, and innovation. This role requires a strategic and critical thinker who excels at collaboration, problem identification and problem solving. Opportunities to join a team like this don’t come up often, so if this sounds right up your alley, then keep reading and join our ever-growing team!

Key Responsibilities

  • Responsible for optimizing, improving and maintaining Openly’s claim management system (SnapSheet)
  • Responsible for optimizing, improving and maintaining Openly’s estimating platform, CoreLogic.
  • Identify and implement system and workflow improvements and build new processes
  • Works closely with key partners to advocate for necessary changes and improvements within core systems
  • Collaborate with the claims team, product management, engineering, and external partners with all things related to claims systems.
  • Create efficiencies through automation and optimizing claims systems.
  • Drive continuous improvement through root cause problem-solving
  • Able to perform data analysis to identify trends and opportunity areas and present recommendations to the leadership team.
  • Drive Key Performance Indicators (NPS, Cycle Time, Estimating Accuracy, etc.)


  • At least five years of P&C (homeowners) claims experience required
  • At least two years of process design/improvement required
  • At least two years of systems administration experience required
  • Four (4) year degree required
  • Must have experience working with systems/ applications, building out processes and system workflows
  • Must be curious and want to help leverage data to improve process and systems implementation
  • Must be able to think outside the box and pivot to solve problems
  • Must be a team player and have a passion for being a part of a hard-working and passionate team
  • Must have strong attention to detail when communicating with others (verbal & written)
  • Exceptional analytical and problem-solving skills
  • Technical Knowledge:
    • CoreLogic, SnapSheet, and Phone Systems
  • Experience with program and project management preferred
  • Knowledge of API rules & protocols to enable software applications and integration preferred
  • Knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
  • Ability to work effectively in cross-functional teams and with a wide variety of people (internally and externally)
  • Can lead and drive KPI's in a rapidly changing environment


Compensation & Benefits:

The target salary range represents the budgeted salary range for this position. Actual compensation for this position will be determined based on the successful candidate's experience and skills. We are committed to providing a compensation package that not only reflects the responsibilities and requirements of the role, but also the unique expertise that the chosen candidate will bring to our team.

Target Salary Range
$86,000$101,000 USD

The full salary range shows the min to max salary range for this position. Actual compensation will be commensurate with experience and qualifications and determined based on various factors including the candidate's qualifications, skills, and experience.

Full Salary Range
$75,825$126,375 USD

Benefits & Perks

  • Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it.
  • Competitive Salary & Equity
  • Comprehensive Medical, Dental, and Vision Plan Offerings
  • Life and disability coverage including voluntary options
  • Competitive PTO - 20 days and 11 paid holidays (including floating holidays) per year under the Company’s vacation and holiday policies.
  • Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
    (Birthing parents may be eligible for additional leave through STD)
  • 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute.
  • Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
  • Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity.
  • Be Well Program - Employees receive $50 per month to use towards your overall well-being
  • Paid Volunteer Service Hours
  • Referral Program and Reward

Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time.

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.