Technical Support Specialist
Oriient
IT, Customer Service
Tel Aviv-Yafo, Israel · Washington, DC, USA
Posted on Dec 1, 2025
Hashavim 360 is a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions.
We are looking for a Technical Support Specialist to deliver advanced assistance for our software products
Key Responsibilities:
Investigate and resolve second-level technical incidents
Perform in-depth troubleshooting and identify underlying issues
Support customers through phone, email, and other communication channels
Work with R&D and engineering teams on system-level problems
Requirements:
At least 1 year of experience in technical support or a similar rolק
Clear and professional communication skills
Strong customer orientation and service mindset
Familiarity with ticketing and case-management platforms
This is a full-time position, 9:00–18:00.
The role is hybrid, offering flexible and convenient working hours.
Our offices are located in central Israel.
We are looking for a Technical Support Specialist to deliver advanced assistance for our software products
Key Responsibilities:
Investigate and resolve second-level technical incidents
Perform in-depth troubleshooting and identify underlying issues
Support customers through phone, email, and other communication channels
Work with R&D and engineering teams on system-level problems
Requirements:
At least 1 year of experience in technical support or a similar rolק
Clear and professional communication skills
Strong customer orientation and service mindset
Familiarity with ticketing and case-management platforms
This is a full-time position, 9:00–18:00.
The role is hybrid, offering flexible and convenient working hours.
Our offices are located in central Israel.
