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Technical Product Manager

OurPass

OurPass

IT, Product
Posted on Thursday, July 27, 2023

Technical Product Manager

About OurPass

OurPass is revolutionizing the world of commerce with cutting-edge banking and management tools that empower businesses of all sizes to simplify their operations and run with confidence. With OurPass, you can automate routine tasks, accept payments from anywhere in the world, gain access to business capital and get practically everyday support you need to win. When we launched OurPass in 2021, our goal was to eliminate the challenge of abandoned carts for businesses online and boost their sales with a one-click checkout mobile app. Though quickly gaining a reputation for our work in that space, we continued to listen to the needs of our customers. This is what inspired the expansion of our services in 2022 to ensure everyone has access to the tools they need to thrive.
So, wherever you are in your business journey, OurPass has the right financial and business products to help you build, grow and scale. If we don’t already have what you uniquely need, we’ll build it, that’s how committed we are to your success. Our market savvy and responsive approach continues to win us the confidence of our customers and today, we are proudly the go-to partner for small businesses, retail enterprises, and global distributors across our primary market, Nigeria.
OurPass Inc is registered in the USA and trades in Nigeria under the name of Parkcrowdy Nigeria Limited

We are the place for you if

You are a dynamic individual who is truly passionate about making a constant difference in your customers’ lives. You are also an individual who is never afraid to challenge the status quo, especially when you know or believe that there are better ways of carrying out activities. You are an individual who is always keen on expanding their skills, regardless of the role.

About the Job

This role is designed to help the organization own, build and continuously enhance her products to ensure we remain ahead of the competition. The role builds a foundation of excellence through customer and industry insights, metrics, infrastructure, documentation, best practices, budgeting, and reporting. The Product Manager’s function is to coordinate stakeholders including Engineering, Operations, Sales, Marketing, Customer Success, etc to ensure the organization's goals are achieved. This role is also responsible for ensuring a seamless and successful onboarding experience for customers. You will work closely with the sales and customer success teams to understand customer needs, provide product training and offer ongoing support to drive product adoption and customer satisfaction.

Responsibilities

Product Ownership: Own your specific product roadmap. Define what needs to be built in line with the company’s objectives and product strategy for your product line by ensuring product/market fit. You will be responsible for grooming and maintaining the product backlog.
Market Analysis : Assess the product landscape as related to new customer needs, feeding our roadmap and backlog for continuing product development and enhancements. Collaborate with other stakeholders to conduct user research and gather customer feedback to inform future product development and optimization.
Product Onboarding Specialist: Understand the end to end flow of OurPass products and continuously drive to optimize and eliminate any bottlenecks/drop-off points with the aim of achieving 99% Onboarding rates
Product Analysis - Develop business cases and product design documents based on priority capturing user-journeys, market feedback, pricing analysis and other relevant metrics to inform product prioritization decisions.
Product Definition : Collaborate with Engineering to discuss release planning, Proof-of-Concepts and agree on specific timelines for functional solutions. Help to champion and model an agile approach to product design and management.
Product Training: Conduct one-on-one or group training sessions to educate customers on the features, functionality, and best practices of our product.
User Experience enhancement: As the primary owner of the User Experience for your product, you will translate user research and hypothesis testing into product requirements to enhance user experience. Work closely with User Interface Design to craft simple, valuable experiences that can be captured into the business requirements documentation.
Product Review: Conduct regular user testing and analyses of products and services to ensure they are meeting user needs and growing the retention metric. Review and report on your products key success metrics. Monitor the project and keep stakeholders updated on progress and escalate any risks to delivery.
Feedback and Improvement: Gather feedback from customers about their onboarding experience and communicate it to relevant internal teams for continuous improvement.
Documentation : Occasionally create products, support and training documents for users. Produce and prioritize product backlogs and other relevant project documentation using the team tools provided
Sprint Management: Plan and organize Sprints ensuring tasks are delivered within timelines and managing task across the engineering teams

Critical Competencies:

Bachelor’s Degree
Tech Savvy, numerical and Data aptitude, and willingness to learn new skills
Minimum of 3 years experience in Product Management/Ownership preferably in a Fintech company
Experience in working with Engineering, Marketing, Sales, Operations and Customer Success teams to drive product strategy
Product Documentation
Data Analytics and Presentations
Excellent Oral and written Communication
Excellent MS Office package knowledge
Proficiency in the use of product development tools like (Jira, Slack, Confluence, etc) and Microsoft Office tools
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