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Loan Operations Manager



Posted on Thursday, July 27, 2023

Loan Operations Manager

About OurPass

OurPass is revolutionizing the world of commerce with cutting-edge banking and management tools that empower businesses of all sizes to simplify their operations and run with confidence. With OurPass, you can automate routine tasks, accept payments from anywhere in the world, gain access to business capital and get practically everyday support you need to win. When we launched OurPass in 2021, our goal was to eliminate the challenge of abandoned carts for businesses online and boost their sales with a one-click checkout mobile app. Though quickly gaining a reputation for our work in that space, we continued to listen to the needs of our customers. This is what inspired the expansion of our services in 2022 to ensure everyone has access to the tools they need to thrive.
So, wherever you are in your business journey, OurPass has the right financial and business products to help you build, grow and scale. If we don’t already have what you uniquely need, we’ll build it, that’s how committed we are to your success. Our market savvy and responsive approach continues to win us the confidence of our customers and today, we are proudly the go-to partner for small businesses, retail enterprises, and global distributors across our primary market, Nigeria.
OurPass Inc is registered in the USA and trades in Nigeria under the name of Parkcrowdy Nigeria Limited

We are the place for you if

You are a dynamic individual who is truly passionate about making a constant difference in your customers’ lives. You are also an individual who is never afraid to challenge the status quo, especially when you know or believe that there are better ways of carrying out activities. You are an individual who is always keen on expanding their skills, regardless of the role.

About the Job

The Loan Operations Manager is responsible for overseeing and managing the loan operations function within OurPass. This role involves assessing the credit risk associated with applicants and recommending appropriate credit terms and conditions. This role plays a crucial part in ensuring efficient and accurate loan processing, documentation, and compliance with relevant regulations. The Loan Operations Manager leads a team of loan operations specialists and collaborates with various stakeholders to optimise loan processing workflows.


Supervise and manage loan operations staff to ensure timely and accurate processing of loan applications, disbursements, and repayments.
Review loan documents and applications to ensure completeness, accuracy, and compliance with internal policies and regulatory requirements.
Identify opportunities to streamline loan processing workflows and enhance operational efficiency.
Implement process improvements and automation to minimise errors and reduce turnaround times.
Ensure compliance with all applicable laws, regulations, credit policies and internal lending policies.
Monitor loan operations for potential risks and take appropriate actions to mitigate them.
Lead and motivate the loan operations team, providing guidance and support to achieve departmental goals.
Conduct performance evaluations, provide feedback, and recommend training and development opportunities to enhance team members' skills.
Collaborate with vendors and technology partners to maintain loan management systems and ensure their optimal functionality.
Oversee system updates and implementations related to loan operations.
Generate and analyse loan operations performance metrics and key performance indicators (KPIs).
Prepare regular reports for senior management on loan portfolio status, processing volumes, and operational efficiency.
Collaborate with customer service teams to address loan-related inquiries and resolve customer issues promptly and professionally.
Coordinate with internal and external auditors during audits and ensure compliance with audit recommendations.
Work closely with compliance and finance teams to support credit decision-making processes and reporting requirements.

Critical Competencies:

6+ years experience required
Thrive at building relationships, influencing cross-functional teams and leadership teams on strategic execution of key projects.
Be agile, highly collaborative and communicate impressively
Ability to evaluate, streamline and set up processes for scaling business
Experience in evaluating loan applications and assessing credit risk.
Strong analytical, problem-solving, and decision-making skills.
Self-motivated with the ability to work both independently and collaboratively within a team.
Familiarity with industry regulations and compliance standards.