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Telesales Associate



Sales & Business Development
Posted on Thursday, July 27, 2023

Telesales Associate

About OurPass

OurPass is revolutionizing the world of commerce with cutting-edge banking and management tools that empower businesses of all sizes to simplify their operations and run with confidence. With OurPass, you can automate routine tasks, accept payments from anywhere in the world, gain access to business capital and get practically everyday support you need to win. When we launched OurPass in 2021, our goal was to eliminate the challenge of abandoned carts for businesses online and boost their sales with a one-click checkout mobile app. Though quickly gaining a reputation for our work in that space, we continued to listen to the needs of our customers. This is what inspired the expansion of our services in 2022 to ensure everyone has access to the tools they need to thrive.
So, wherever you are in your business journey, OurPass has the right financial and business products to help you build, grow and scale. If we don’t already have what you uniquely need, we’ll build it, that’s how committed we are to your success. Our market savvy and responsive approach continues to win us the confidence of our customers and today, we are proudly the go-to partner for small businesses, retail enterprises, and global distributors across our primary market, Nigeria.
OurPass Inc is registered in the USA and trades in Nigeria under the name of Parkcrowdy Nigeria Limited

We are the place for you if

You are a dynamic individual who is truly passionate about making a constant difference in your customers’ lives. You are also an individual who is never afraid to challenge the status quo, especially when you know or believe that there are better ways of carrying out activities. You are an individual who is always keen on expanding their skills, regardless of the role.

About the Job

A telesales agent, also known as a telemarketer or inside sales representative, is a professional who works in a call center or office environment and is responsible for making outbound calls to potential customers or clients. Their main objective is to promote and sell products, services, or solutions offered by the company they represent.


Conduct Outbound Calls: Initiate outbound calls to potential customers from the provided leads or databases to promote products/services and generate sales opportunities.
Product Knowledge: Develop a deep understanding of the company's products/services to effectively communicate their benefits, features, and advantages to potential customers.
Sales Pitch: Deliver compelling sales pitches to engage prospects, overcome objections, and persuasively communicate the value proposition of the offering.
Lead Qualification: Identify and qualify potential customers based on their needs, interests, and purchasing capabilities.
Achieve Sales Targets: Meet or exceed individual and team sales targets by consistently closing deals and converting leads into customers.
Record Keeping: Accurately record and maintain customer information, interactions, and sales data in the company's CRM (Customer Relationship Management) system.
Follow-Up: Conduct follow-up calls with potential customers to nurture leads, address any queries, and facilitate the sales process.
Customer Relationship Management: Build and maintain positive, long-lasting customer relationships to encourage repeat business and referrals.
Collaborate with the Sales Team: Coordinate with the sales team to optimize sales strategies, share insights, and contribute to team goals.
Stay Informed: Keep up-to-date with industry trends, product knowledge, and competitive offerings to enhance selling techniques and deliver superior customer experiences.

Critical Competencies:

Bachelor’s Degree in any related field.
Must be fluent in at least one of the three major speaking languages(Igbo, hausa and yoruba)
Strong customer service skills to build rapport and address customer needs
Minimum of 1 year experience in Telesales.
Experience in working with customer service related softwares (CRM, Zendesk, Ameyo)
Excellent communication, interpersonal and organizational skills
Resilient and able to handle rejection in a positive manner
Goal oriented and self motivated with the ability to work independently
Proficiency in the use of Microsoft Office tools