Fraud Operations Manager
OurPass
Accounting & Finance, Operations
United States · Delaware, USA · Lewes, DE, USA · Iju, Lagos, Nigeria · Lagos, Nigeria
Posted 6+ months ago
Fraud Operations Manager
About OurPass
OurPass is revolutionizing the world of commerce with cutting-edge banking and management tools that empower businesses of all sizes to simplify their operations and run with confidence. With OurPass, you can automate routine tasks, accept payments from anywhere in the world, gain access to business capital and get practically everyday support you need to win. When we launched OurPass in 2021, our goal was to eliminate the challenge of abandoned carts for businesses online and boost their sales with a one-click checkout mobile app. Though quickly gaining a reputation for our work in that space, we continued to listen to the needs of our customers. This is what inspired the expansion of our services in 2022 to ensure everyone has access to the tools they need to thrive.
So, wherever you are in your business journey, OurPass has the right financial and business products to help you build, grow and scale. If we don’t already have what you uniquely need, we’ll build it, that’s how committed we are to your success. Our market savvy and responsive approach continues to win us the confidence of our customers and today, we are proudly the go-to partner for small businesses, retail enterprises, and global distributors across our primary market, Nigeria.
OurPass Inc is registered in the USA and trades in Nigeria under the name of Parkcrowdy Nigeria Limited
We are the place for you if
You are a dynamic individual who is truly passionate about making a constant difference in your customers’ lives. You are also an individual who is never afraid to challenge the status quo, especially when you know or believe that there are better ways of carrying out activities. You are an individual who is always keen on expanding their skills, regardless of the role.
About the Job
The Fraud Operations Manager at OurPass will be responsible for overseeing and leading our efforts to detect, prevent, and mitigate fraud-related risks. This role involves collaborating with cross-functional teams to develop and implement strategies to safeguard the company and its customers against fraudulent activities.
Responsibilities
Fraud Detection and Prevention: Develop and implement strategies, processes, and technologies to identify and prevent fraudulent activities across multiple channels, including online transactions, payments, and account activities.
Fraud Investigations: Oversee the investigation of suspected fraud incidents, coordinating with internal and external stakeholders, such as law enforcement and legal teams, to ensure appropriate actions are taken.
Risk Analysis: Conduct ongoing risk assessments to identify potential vulnerabilities and emerging fraud trends, proactively adjusting fraud prevention measures as needed.
Data Analysis: Utilize data analytics and fraud detection tools to analyze transactional data and identify patterns indicative of fraud or suspicious activities.
Compliance and Regulatory Adherence: Ensure compliance with industry regulations and best practices related to fraud prevention and mitigation.
Fraud Reporting: Prepare and present regular fraud-related reports to senior management, detailing the current fraud landscape, key performance indicators, and the effectiveness of fraud prevention measures.
Cross-functional Collaboration: Work closely with other departments, including IT, customer support, and finance, to strengthen fraud prevention efforts and foster a culture of fraud awareness throughout the organisation.
Continuous Improvement: Continuously monitor the effectiveness of fraud prevention strategies and implement improvements to enhance the organization's ability to combat fraud.
Critical Competencies:
Bachelor's degree in business, finance, criminal justice, or a related field.
5+ years experience required
Proven experience in fraud prevention, risk management, or related roles, with a track record of successfully managing fraud-related initiatives.
Strong analytical skills and the ability to interpret complex data to identify patterns and trends related to fraud.
Knowledge of fraud detection tools and technologies, as well as an understanding of fraud typologies and tactics.
Excellent leadership and team management skills, with the ability to motivate and guide a diverse team of analysts.
Strong communication and presentation skills, with the ability to communicate complex fraud-related concepts to both technical and non-technical stakeholders.
Familiarity with industry regulations and compliance standards related to fraud prevention.
Detail-oriented with a proactive approach to problem-solving and risk management.
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