Your Daily Adventures Will Include

Existing Account Management (50% of your time)

• Manage the renewal, expansion, and cross-sell attachment of current Outreach customers.
• Build effective partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform.
• Demonstrate strong business and financial acumen to advise and guide your customers to achieve their desired business outcomes and return on investment.
• Have a deep understanding of sales operations, sales team strategies, methodologies and KPI’s.
• Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.
• Manage and close renewals at a high rate to protect revenue retention.
• Develop plans to mitigate churn or contraction, when surfaced.
• Discover, nurture, and close expansion opportunities within your customers.
• Forecast renewals and expansion pipeline with high level of accuracy using Outreach’s forecast methodology.
• Provide impeccable customer service in all interactions.
• Act as a single point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertise.

New Account Management (50% of your time)

• Identify, research, and qualify potential new customers in your assigned territory.
• Build effective pipeline coverage to achieve your sales targets and goals.
• Forecast deals appropriately and accurately using Outreach’s forecast methodology.
• Develop and deliver on account plans, using MEDDPICC Sales Methodology, to strategically increase new revenue for Outreach.
• Conduct effective discovery calls to identify and unlock business challenges that Outreach solves.
• Demonstrate how the Outreach platform provides a tailored solution to a prospect’s key outcomes they are trying to achieve.
• Partner effectively with internal resources to drive and close business, effectively navigating team members across go-to-market, as well as finance and leadership.
• Negotiate contracts with cross-functional teams including C-suite, finance, procurement, and technical teams.
• Understand prospect’s needs to develop accurate scoping and success criteria to position a successful implementation.
• Operate with high integrity while adhering to internal processes and sales methodologies.

Our Vision of You

• At least two years of sales lifecycle management experience, preferably in a SaaS environment
• Proven experience in selling disruptive, complex solutions into medium to large organizations
• Proven experience in selling into accounts through a top down executive motion
• Ability to manage and navigate sales cycles up to 6 months with contract values that do not exceed $100k
• Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally
• Knowledge of the MEDDPICC Sales Methodology and experience applying and using this framework for successful sales
• Strong pipeline management skills
• Strong negotiation skills
• Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience
• Executive presence and interpersonal skills
• Strong business and financial acumen to be able to showcase metrics and potential ROI
• Team player with a high sense of drive and initiative to keep opportunities moving forward to create a winning culture