Customer Success Consultant
Outreach
This job is no longer accepting applications
See open jobs at Outreach.See open jobs similar to "Customer Success Consultant" Techstars.Your Daily Adventures Will Include
- Deliver one to many workshops, webinars, or user groups to encourage customer adoption and usage of the Outreach platform
- Develop and track effectiveness success of one to many engagements to inform future customer success strategy
- Proactively monitor customer health to identify customers who may be at risk for churn or contraction
- Partner with AEs, Renewals desk, and Customer Development Strategists to mitigate risk of customer churn or contraction
- Partner with Technical Support when necessary to ensure customer questions and needs are met
- Promote and drive customers to self-service options
- Perform other duties as assigned
Our Vision Of You
- Bachelor’s degree in a related field, or the equivalent in work experience
- At least 3 years of professional experience in a customer-facing role
- At least 3 years of experience in a customer success role
- Demonstrated knowledge and understanding of customer health, value, and retention metrics
- Strong problem solving skills
- Effective communication skills, both written and verbal, with the ability to tailor messaging for the audience
- Effective and strong presentation skills, especially in a one to many forum, both virtual and in person
- Strong expectation management skills
- Previous experience working in a SaaS environment, preferred
- Previous experience in a sales development role, preferred
- Fluency in English is required & please apply with a resume in English
This job is no longer accepting applications
See open jobs at Outreach.See open jobs similar to "Customer Success Consultant" Techstars.