Billing Analyst
Outreach
This job is no longer accepting applications
See open jobs at Outreach.See open jobs similar to "Billing Analyst" Techstars.Your Daily Adventures Will Include
- Responding to customer billing inquiries via Zendesk queue. Including but not limited to, invoice requests, billing disputes, account balance questions, and cancellation requests
- Working cross-functionally with Sales/CSM’s, Revenue Operations, Finance Systems, and Order Management teams to troubleshoot customer inquiries
- Enforcing and providing guidance regarding billing requirements
- Customer account and purchase order reconciliations
- Documenting and maintaining billing and Accounts Receivable processes
- Processing of customer refunds, adjustments, and updates to customer account information
- Assisting with retrieval of data and support documents in satisfying various audit requests
- Additional ad hoc billing and Accounts Receivable projects as needed
Our Vision Of You
- Associates or bachelor’s degree preferred
- 2+ years Accounts Receivable or equivalent relevant experience in technology related industry
- Strong analytical and problem-solving skills with ability to work independently
- Intermediate Microsoft Excel skills
- Capable of handling high volume in a fast paced, hyper growth environment
- Excellent verbal and written communication skills with the ability to interact effectively with all levels of employees and various departments within the company
- System experience with Zuora preferred, or other big ERP’s (i.e., Workday, Oracle, etc.)
- Salesforce or CRM and Zendesk experience
- Strong work ethic with a positive, can-do attitude
- English fluency required and please apply with resume in English
This job is no longer accepting applications
See open jobs at Outreach.See open jobs similar to "Billing Analyst" Techstars.