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Staff Applied Scientist, Speech Recognition

Outreach

Outreach

Seattle, WA, USA
Posted on Wednesday, February 14, 2024
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
The Role
Do you enjoy working in a fast paced environment, using the latest technologies to solve some of the most impactful problems in the sales engagement domain? If so, this opportunity is for you. The Kaia services team is hiring software engineers to increase the momentum in this space and enhance Outreach Kaia (Knowledge AI Assistant) to further assist our customers through continued growth. If you are great at building highly scalable distributed systems, and interested or have experience in integrating Conversational AI, Speech Recognition, Machine Learning and NLP to deliver high quality products to customers, we’d love to talk to you.
About the Team
On the Kaia Services Team (Voice Intelligence Services), our goal is to build the most intelligent assistant for the sales engagement domain. You’ll work closely with customers, scientists and product managers to shape the future of Kaia. You’ll own the features from design to the implementation and will have plenty of opportunities to interact with customers directly. You’ll be exposed to the cutting edge technologies, in ML as well as in cloud driven development to help Kaia reach to the next level, both in conversational understanding and system scalability. We have plenty of tough challenges which require creative minds like yours to help us solve!

Daily Adventures

  • Design, implement and deploy our speech recognition system to enhance topic and keyword detections with customization.
  • Measure quality, investigate issues and find solutions to improve the accuracy in ASR domain
  • Analyzing the relevance of extracted intelligence, performance of the extraction algorithms, and evaluating the performance of third party voice processing APIs
  • Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control
  • Working with stakeholders to make sure our customers have the tools they need to be successful on our platform
  • Finding quick ways to prototype and test possible solutions to large problems
  • Looking up and down the stack for the best return on investment for any given pain point
  • Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization

Basic Qualifications

  • Deep knowledge of how the ASR system works.
  • 5+ years of experience working as speech recognition engineer, in related domains like modeling or decoding.
  • Experience in speech related analytic and data science skills to analyze unlabelled results, measure quality and come up with creative solutions to improve the ASR accuracy.
  • 8 + years of experience shipping production quality code in Java, Go or C++, along with strong software engineering skills
  • Proven technical and project leadership skills. Able to guide and mentor others.
  • Willing to go above and beyond to help other team members
  • Ability to prioritize details along a path of iterative delivery
  • Ability to quickly ramp up new technologies and start contributing
The annual base salary range for this role is $185,000-$255,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
Why You’ll Love It Here
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
• A parental leave program that includes not just extended time off but options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status