Managed Services Consultant
Outreach
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Seattle, WA, USA
Posted 6+ months ago
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
About the Team
As a part of Professional Services, our team is made up of experts on Outreach, CRM, and leading sales technology bringing innovative solutions each and every day. As a vital part of our customer success ecosystem, the Managed Services consulting team ensures our customers utilize Outreach to the fullest potential while adhering to best practice throughout their post-implementation journey.
About the Role
Reporting to the Practice Manager, Managed Services, the Managed Services Consultant is responsible for guiding Outreach’s customers through best practices and hands on configuration with the goal of driving outcomes aligned to use cases and increased adoption of Outreach’s platform. This person strives for quality and excellence, collaborates effectively with Customer Success and Account Executives and is passionate about being a Trusted Advisor. This role brings together a unique mix of technology and business consulting, SaaS solutions design, project management and entrepreneurial spirit. You consider yourself a Sales Engagement leader with a knack for building rapport and influencing customer outcomes.
Your Daily Adventures Will Include
- Manage and optimize configuration of onboarded Outreach customers, to ensure their continued success with the Outreach platform
- Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled
- Maintain platform relevancy according to changes in business needs
- Ensure that all client admins are trained, educated, and up to date on platform use, best practices, and functionality
- Provide oversight on any additional enablement or services packages needed to be in line with current and future client needs or business requirements
- Ensure that every client derives the most value possible from the Outreach platform
- Serve as the main point of contact with Outreach Admin during the Managed Services engagement
- Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
- Relentlessly drive to understand customers and their problems deeply – better than they know themselves!
- Influence all levels of leadership ranging from analysts to C-Level executives
- Develop a proficiency in the product capabilities, and sales process best practices
- Contribute to defining and refining the initiatives, methodologies, assets, and programs within Professional Services
Our Vision of You
- Professional Services Professional - You have 3-5 years of experience in a technical, customer-facing role for a medium to large scale business, ideally in SaaS. A plus if you have experience also delivering managed services at a software company.
- Technical Aptitude - You have a strong technical background with advanced computer skills
- Consultant & Trusted Advisor - You have experience building trust and developing client relationships while being remote
- Project Manager - You have the ability to work effectively under tight deadlines and juggle multiple engagements simultaneously
- Proactive & Self Driven - Proven self-starter and able to come up to speed on complex, difficult concepts with minimal assistance
- Customer First Attitude - You are passionate about solving client challenges and are committed to client delight and are skilled in transforming customer vision into actual results within a product
The base salary range for this role is $70,000 - $130,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
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Why You’ll Love It Here
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
• A parental leave program that includes not just extended time off but options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
This job is no longer accepting applications
See open jobs at Outreach.See open jobs similar to "Managed Services Consultant" Techstars.