Order Management Analyst (Work Hours: 10 PM - 6 PM IST)
Outreach
This job is no longer accepting applications
See open jobs at Outreach.See open jobs similar to "Order Management Analyst (Work Hours: 10 PM - 6 PM IST)" Techstars.Your Daily Adventures:
- Audit all customer order forms submitted for booking to confirm accuracy
- Review and approve CPQ quotes to ensure they align with company policies and objectives
- Perform financial, commission, and sales data quality checks in Salesforce for each opportunity and quote to ensure all records meet booking requirements
- Identify and address incorrect metrics and information according to booking policies and ensure accuracy before opportunities are closed won
- Serve as the “first and last line of defense” beginning from quote creation to booking in Salesforce and Zuora
- Collaborate with RevOps, BizSys, Deal Desk and Legal teammates to address booking issues and to identify areas for improvement across the systems
- Partner with Billing, Revenue and Provisioning teammates to address issues post order booking
- Complete assigned Salesforce cases submitted by Salesforce end users
- Review and reply to Zendesk cases submitted by various stakeholders
- Complete the month- and quarter-end audit tasks
- Any other responsibilities that may be assigned to help the company meet its goals
Our Vision of You:
- Must have Bachelors’ degree with preference to master’s degree in accounting, Finance, or a related field.
- 5-7 years of experience with order management, deal desk, finance, contracts, sales operations, or revenue with overall experience of 8+ years.
- Software/SaaS experience required
- Experience with Salesforce and CPQ required
- Familiarity with Zuora and Zendesk a plus
- Proficient in Microsoft Excel
- Readily available during the end of the month/quarter
- Acute attention to detail and the ability to closely follow policies and instructions
- Strong listening, analytical and organizational skills
- Operational mindset and approach to work
- Willingness and eagerness to learn with a team player attitude
- Flexibility and ability to work and adapt to change in a fast-paced and fully remote environment
This job is no longer accepting applications
See open jobs at Outreach.See open jobs similar to "Order Management Analyst (Work Hours: 10 PM - 6 PM IST)" Techstars.