Forward Deployed Engineer (FDE) - AI Revenue Agents
Outreach
What You’ll Do
- Lead AI Agent Pilots & Implementations Deploy and configure Outreach’s AI Revenue Agents in real customer environments, driving fast, measurable outcomes.
- Understand & Map GTM Workflows Partner with Sales, Marketing, and RevOps stakeholders to deeply understand business processes and identify where AI agents can be embedded to drive impact.
- Customize & Tune AI Behavior Adapt agent capabilities to customer-specific use cases using prompts, data integrations, routing logic, and system configurations.
- Develop Reusable Solutions Build and document repeatable implementation patterns, success criteria, and collateral to scale deployments across the customer base.
- Act as a Product & Field Liaison Provide structured feedback to Product and Engineering based on customer insights, and help communicate roadmap priorities to customers.
- Train & Enable Customer Teams Support customer readiness and change management with training, documentation, and functional support.
Who You Are
- A hybrid of technical implementer and functional GTM strategist
- Comfortable working directly with revenue teams (Sales, SDRs, Ops, Enablement)
- Curious, customer-obsessed, and excited by real-world applications of AI
Required Skills & Experience
- 5+ years in customer-facing implementation or deployment roles (e.g., Solutions Engineering, Professional Services, Revenue Operations, or FDE roles)
- Experience with AI/ML systems, LLMs, or prompt engineering a plus
- Technical experience with SaaS integrations, APIs, data pipelines, or CRM systems (Salesforce, HubSpot, etc.)
- Strong understanding of sales workflows (e.g., prospecting, discovery, pipeline management, deal review)
- Ability to translate complex business processes into clear, executable deployment plans
- Strong communication skills for working cross-functionally with Product, Engineering, and GTM teams
- Experience working in Agile or iterative implementation models (pilots, MVPs, rollouts)
Nice to Have
- Experience with AI copilots, agents, or LLM-powered tools
- Familiarity with Outreach platform and its ecosystem
- Background in Revenue Operations or GTM consulting
- Experience with scripting languages or tools (e.g., Python, SQL, Postman) for light configuration or debugging