Pack is the people development platform for companies building the next generation of talent. We help you transform performers into A-Players — not with generic training, but with precision coaching, strategic mentorship, and a system that scales.

We combine:

An international network of elite mentors and operators

A platform that turns growth into a process, not a guess

A proprietary methodology rooted in behavioral science and execution

OUR VALUES:

People-Focused

Relentless Growth

Straightforward Execution

Founder Mindset

MAMBA MENTALITY:

"Hard work outweighs talent.

Mamba mentality is about 4 a.m. workouts, doing more than the next guy, and then trusting in the work you’ve put in when it’s time to perform. Without studying, preparation, and practice, you’re leaving the outcome to fate. I don’t do fate."

Kobe Bryant

About the role

This is a perfect position for:

people who have been working in Sales/Customer Success, preferably in HR tech

people who speak: Italian (native) English (C1) Spanish (B2,C1)

people who want to take part in building this amazing rocketship

We are a team of 17 guys with an average age of 26 y.o.

We are looking for someone who wants to build up the Customer Success activities in the startup world and experience a very dynamic environment.

We know you may not have all these characteristics but, if you think you are the right person, we would love to meet you.

Responsibilities

What does it mean to be a Customer Success Specialist at Pack? You're crucial to the continuous success and growth of our business - and our journey has only just begun.

Your job is to help us refine and improve our customer success process by engaging with clients, understanding their needs, and ensuring they get the most value from our platform. Your multilingual skills will be vital in supporting our clients across different countries.

Test and improve our customer success processes to enhance client satisfaction and retention.

Provide ongoing support and training to customers via video calls, emails, and other communication channels.

Collect and analyze customer feedback to inform product and process improvements.

Collaborate closely with the sales and product teams to ensure a seamless customer experience.

Track customer success metrics and report on key performance indicators (KPIs).

Develop and maintain strong relationships with our clients to understand their needs and ensure their success.

Requirements

KNOWLEDGE

Use of CRM (Hubspot)

Fluency in Italian, Spanish, and English (both written and spoken)

Excellent communication and interpersonal skills

Nice to Haves

Experience in a startup environment

Strong problem-solving skills

Ability to learn quickly and adapt to a fast-paced environment

SOFT SKILLS

Strong analytical and critical thinking skills

Strong organizational and time management skills

Excellent customer service skills

Strong networking abilities

Ability to diagnose problems and find solutions

You love challenges and exceeding goals as a team

Entrepreneurship

Our Pack for you

Contract

Working hours: full time

Contract term: Initial 6-month trial contract to see if we are a fit.

We can offer both an occasional service and a fixed-term contract to make a permanent contract after the first 6 months.

We have set a Performance Review System that applies to 50% of the RAL as a bonus but there is no cap. It means that if a person over-performs 100% and/or the company does so, bonuses will be linked to the over-performance.

Benefits

UNLIMITED MENTORING, COACHING & THERAPY SESSIONS: You will have the opportunity to follow a mentoring or a coaching path directly on our platform. Moreover, you will also have access to therapy sessions, thanks to our partner Serenis.

WELFARE PLATFORM & MEAL VOUCHERS: every month you will receive an amount on the Edenred Application and you will decide how to spend it.

If you want to discover more benefit click here

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