Development platform to engage and retain talent

Pack is the people development platform for companies building the next generation of talent. We help you transform performers into A-Players — not with generic training, but with precision coaching, strategic mentorship, and a system that scales.

We combine:

An international network of elite mentors and operators

A platform that turns growth into a process, not a guess

A proprietary methodology rooted in behavioral science and execution

WHY WE NEED YOUR HELP

Pack is growing fast.

We already partner with leading Italian and international companies, and now we’re expanding decisively into the French market — one of the most strategic geographies for our next stage of growth.

France has a strong learning culture, a mature HR ecosystem and companies that invest seriously in talent development. To win here, we need someone who turns our development plans into flawless execution: delivering programs, coordinating mentors/coaches, supporting clients and ensuring every project generates measurable impact.

You’ll be the operational engine that makes our methodology work for French clients — from onboarding to delivery — and you’ll help us build a presence that lasts.

OUR VALUES:

People-Focused

Continuous Growth

Straightforward

Founder Mode

Relentlessly resourceful

MAMBA MENTALITY:

"Hard work outweighs talent.

Mamba mentality is about 4 a.m. workouts, doing more than the next guy, and then trusting in the work you’ve put in when it’s time to perform. Without studying, preparation, and practice, you’re leaving the outcome to fate. I don’t do fate."

-Kobe Bryant

About the role

This is a perfect position for:

people who have been working in operations

people who want to work in an autonomous and independent way, they are organized and precise

people who thrive in building relationships, supporting people, and finding innovative solutions to problems

We are a team of 38 people with an average age of 27 y.o.. We are looking for someone who wants to become an Operation Specialist in the startup world and experience a very dynamic environment.

They will handle basic client support and management tasks for clients, users, mentors and coaches. They will focus on issue resolution, process documentation, and monitoring client feedback to identify improvement areas.

Moreover, we like people with an entrepreneurial spirit who are willing to get their hands dirty by challenging the status quo and bringing innovation with their ideas.

We know you may not have all these characteristics but, if you think you are the right person, we would love to meet you.

Main Activities

Collaborate with the CPO and the Operation team to ensure the seamless execution of business operations and strategies.

Assist in managing and optimizing internal processes to enhance efficiency and productivity.

Work closely with the Ops and Customer Success teams to maintain high levels of user and client satisfaction/retention.

Analyze user feedback and data to identify areas for improvement in our products or services.

Contribute to the development of user success strategies and initiatives.

Manage and nurture the network of professionals within our ecosystem, fostering valuable relationships.

Collaborate with cross-functional teams to gather insights and drive improvements in operations.

Prepare regular reports and updates on key operational and user success metrics.

Assist in special projects and initiatives as directed by the CPO.

Requirements

Education & experience

Bachelor's degree (finished or ongoing).

[PLUS] Experience in startup environments, operations, user success, or related roles.

Competences

French & Italian proficiency (verbal and written) or native speaker (our client are 🇫🇷, 🇪🇸 and 🇮🇹)

English proficiency (verbal and written).

Office/Google Suite package.

Strong business acumen with a focus on operational efficiency and user satisfaction.

Excellent organizational and multitasking skills to manage various projects simultaneously, being detail-oriented.

Exceptional communication and interpersonal skills to engage and collaborate effectively.

Analytical mindset with the ability to gather insights from data and make informed decisions.

Nice to Haves

Ability to work independently and as part of a collaborative team.

You like putting yourself in the game.

You like learning by doing and making mistakes.

Flexibility to adapt to changing priorities in a dynamic startup environment.

Our Pack for you

Contract

Working hours: full time

Contract term: Permanent contract with a 6-month probation period

We have set a Performance Review System that applies to 50% of the RAL as a bonus but there is no cap. It means that if a person over-performs 100% and/or the company does so, bonuses will be linked to the over-performance.

Benefits

UNLIMITED MENTORING, COACHING & THERAPY SESSIONS: You will have the opportunity to follow a mentoring or a coaching path directly on our platform. Moreover, you will also have access to therapy sessions, thanks to our partner Serenis.

WELFARE PLATFORM & MEAL VOUCHERS: every month you will receive an amount on the Edenred Application and you will decide how to spend it.

If you want to discover more benefit click here

"We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, disability, or any other protected characteristic.”

🟠 APPLY NOW 🟠

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