Tier 2 - Host Support Advocate
PadSplit
Here’s What You’ll Do Day-To-Day:
- Provide outstanding customer service to hosts by promptly addressing inquiries through email and phone. These queries may encompass policies, web/mobile products, hosts concerns, financial matters, and other related topics.
- When faced with intricate scenarios, inform Hosts about their choices and assist in achieving a resolution.
- Serve as the ambassador of PadSplit to this crucial customer group, ensuring they receive a stellar experience and fostering trust with PadSplit.
- Stay informed about our web product and policies, which continually evolve as we expand. Utilize this knowledge to troubleshoot issues for hosts and provide guidance on
- Mitigate escalations by demonstrating empathy, communicating directly, and maintaining a professional demeanor.
- Identify frequently encountered issues and promptly elevate them, accompanied by viable recommendations for enhancement whenever feasible.
- Share host feedback to enhance the quality of products and services.
- Hold Hosts accountable to the standards and policies set forth by PadSplit.
- Work closely with colleagues from various teams and departments within PadSplit to address challenges faced by hosts and provide comprehensive solutions.
Here’s What You’ll Need To Be Successful:
- High energy and adeptness at adjusting to rapid changes in a dynamic environment
- Strong verbal and written communication skills
- Proficiency in managing time effectively and possessing strong organizational skills.
- A critical thinker possesses the capability to effectively tackle intricate problems.
- Enthusiastic in engaging with customers and conversing with new individuals.
- Ability to balance empathy with assertiveness
- Ability to effectively use computers, being adept with technology, and having a knack for learning new technological tools
- Capable of acquiring new skills and filling gaps to ensure functionality
- Self-starter
- Consistently shows initiative and a cooperative attitude.
The Interview Process:
- Your application will be reviewed for possible next steps by the Hiring Manager.
- If you meet eligibility requirements, the next step would be a video screen with a member of the PeopleOps team for about thirty (30) minutes.
- If warranted, the next step would be taking an assessment.
- If warranted, the next step would be a video interview with our T2 - Host Support Lead at PadSplit for thirty (30) minutes.
- If warranted, the next step would be a video interview with our T2 - Member Support Lead or Head of CX for thirty (30) minutes.
- If warranted, then we move to offer!