Tier 2 - Member Support Advocate
PadSplit
This job is no longer accepting applications
See open jobs at PadSplit.See open jobs similar to "Tier 2 - Member Support Advocate" Techstars.Here’s What You’ll Do Day-To-Day:
- Deliver exceptional customer service to Members by resolving complex customer support escalations. Cases always require strong critical thinking, research, and investigation and may relate to policies, web/mobile products, member issues, financials/refunds, disputes, and more. No two days are alike!
- Develop creative solutions to unique customer challenges.
- Serve as the “face” of PadSplit to Members and help resolve their challenges with empathy and improve their Member experience.
- Maintain up-to-date knowledge of our web products and policies, which are constantly evolving as we grow.
- Assist and educate Members on our platform and product offerings.
- Identify common problems and escalate them, along with possible suggestions for improvement, wherever possible.
- Serve as a voice of the customer and provide feedback on the customer experience.
- Opportunities to own other special projects on the Customer Experience team.
Here’s What You’ll Need To Be Successful:
- High energy and ability to adapt to change in a fast-paced environment.
- Strong verbal and written communication skills.
- Excellent time management and organizational skills.
- Critical thinker with the ability to solve complex problems.
- Energized by customer interactions and speaking to new people.
- Ability to balance empathy with being firm.
- Strong computer skills, tech savviness, and ability to quickly learn new technology.
- Able to learn new things and plug gaps to make things work.
- Team player with a “can-do,” collaborative attitude.
- Possess a strong sense of intellectual curiosity.
Interview Process:
- Your application will be reviewed for possible next steps by the Hiring Manager.
- If you meet eligibility requirements, the next step would be a video screen with a member of the PeopleOps team for about thirty (30) minutes.
- If warranted, the next step would be taking an assessment.
- If warranted, the next step would be a video interview with our T2 - Member Support Lead at PadSplit for thirty (30) minutes.
- If warranted, the next step would be a video interview with our T2 - Host Support Lead or Head of CX for thirty (30) minutes.
- If warranted, then we move to offer!
This job is no longer accepting applications
See open jobs at PadSplit.See open jobs similar to "Tier 2 - Member Support Advocate" Techstars.