About Pay4Me

Pay4Me’s mission is to ensure that no international student from Africa and other developing economies struggles to complete cross-border tuition and school fee payments. We are committed to empowering students and their families by removing barriers to foreign education and relocation through reliable and efficient payment solutions. In just over four years, our growing team has introduced a steady cadence of innovation within the cross-border tuition, school fees, and migration-related payments landscape, such as same-day cross-border tuition payments, the ability for customers to pay foreign tuition and fees directly from their local banks in local currencies, instant SEVIS, WES, and application fee payments, and much more. We are doubling down on our mission to help build out Africa’s educational and school fee payment infrastructure.

About the Role

As the Senior Manager, Operations at Pay4Me, you will be a driving force behind our daily operations and growth initiatives, ensuring they run smoothly and efficiently. This dynamic and multifaceted role requires a proactive approach to foster positive organizational change. You'll have the unique opportunity to take ownership of various aspects, wear multiple hats, and embrace a bias toward action, all while working on long-term strategic initiatives and immediate operational enhancements. You will most likely exhibit the ability to be a natural influencer and dot connector, capable of untangling and simplifying complex matters into actionable and defensible actions.

Key Responsibilities

• Process Ownership: Manage end-to-end process ownership, ensuring operational efficiency and effectiveness across various departments and functions.
• Function Building: Establish and lead new organizational functions, fostering cross-functional collaboration and driving continuous improvement.
• Training: Ongoing best practices training and mentorship for current ops and growth staff
• New Territory Opening: Strategically identify and assess opportunities for expanding into new territories, overseeing market entry strategies, and coordinating expansion and partnerships
• Partnerships: Cultivate strategic partnerships and alliances to support Pay4Me's growth and market penetration.
• Investor-facing Elements: Act as a critical point of contact for investors, providing insightful operational updates and information.
• Operationalization and Automation: Lead initiatives to operationalize and automate workflows, reducing manual effort and enhancing productivity.
• OKR and KPI Cascading: Develop and implement an OKR framework and ensure it is cascaded throughout the organization, setting clear objectives and key results for each team and individual.
• Robust Reporting: Build robust reporting processes, leveraging data analytics tools and methodologies, to provide real-time insights into team performance and KPI tracking.
• Strategic Planning: Contribute to developing strategic plans and objectives, aligning them with the company's mission and vision.
• Cross-functional Collaboration: Collaborate closely with cross-functional teams, including product development, sales, marketing, and customer success, to identify operational needs and opportunities for improvement.
• Data Analysis: Utilize data analysis techniques to extract insights, identify areas for enhancement, and make data-driven decisions.
• Team Leadership: Build and lead a high-performing operations team, providing guidance, mentorship, and training to team members.
• Business Development: Build partnerships with new and existing travel agencies, institutions, and other channel partners to introduce and grow Pay4Me’s footprint
• Revenue Operations: Identify and grow opportunities for new and existing products and features to grow predictable recurring revenue.
• Ability to work collaboratively with cross-functional teams and stakeholders and willingness to travel as needed (10-25%).

Qualifications:

• 5+ years of experience in a senior operations leadership role, preferably within the financial services or fintech industry.
• Proven track record of successfully building and scaling operations, revenue, and growth, including process optimization and automation.
• Strong analytical skills, with the ability to process complex data and draw meaningful conclusions.
• Exceptional leadership, team growth, and management capabilities.
• Outstanding communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Strategic mindset, with the ability to align operational efforts with broader organizational goals.
• A bachelor's degree in operations, management, economics, or business

Added Advantage

• MBA, or a master’s degree in operations, management, economics, or business
• Relevant professional courses in business, operations, management and revenue operations
• Pan-African and global experience

Benefits

• Competitive Salary.
• Official Laptop.
• Health Insurance.
• All-expense Paid Team Offsites.
• Paid Annual Leave.
• Professional Development Budget.
• Remote Work Budget.
• Monthly Internet Reimbursement.
• Paid birthday day off.
• Paid parental leave.
• Gym Reimbursement.
• Mental Health Resources.

Application Instructions

Send your resume and cover letter to bukola@pay4me.app with the job title as the subject.