Pear Suite’scare navigation platform empowers staff to collect, visualize, understand, and act on social determinants of health data, enabling healthcare organizations to meet the social needs of their members and patients in a culturally sensitive, person-centered way.
Reports to: Director of Operations
Community Health Workers (CHWs) will work with community members, including older adults and those from diverse and underserved communities, to assess and address health and social service needs and promote well-being. Community health workers will utilize a comprehensive assessment and a range of peer coaching strategies, including health education activities, friendly check-ins, and resource linking, all by phone. Other duties may include community outreach and evaluation.
Participate in new team member orientation, as well as ongoing trainings
Clearly and efficiently follow provided processes and policies
Be prompt and thorough with scheduled engagements, follow-through, documentation, and tracking progress
Use your discretion and keep conversation topics appropriate
Converse in a friendly and engaged manner and showing empathy and discretion by building rapport and creating a positive and welcoming experience for community members
Have a good sense of community and available resources available to community members to access
Utilize community resources, social services and partnerships to assist in meeting community members needs.
Able to communicate effectively by relaying questions and concerns to staff and promptly responding to team-wide communications
Have cultural humility, knowledge and awareness of community cultures and values
Interest in serving community members of diverse backgrounds, cultures, ages, and abilities
Excellent written and verbal communication skills; comfortable communicating and engaging in-person or by video conference and phone with staff, community members, family members and community partners
Strong computer skills; ability to learn and operate web-based systems effectively (state required programs)
Confidentiality when dealing with confidential matters or sensitive subjects by abiding by all HIPPA guidelines
Highly organized with attention to detail
Able to maintain professionalism and flexibility in times of change and improvement
High school diploma or equivalent
Access to a working computer
Reliable transportation for FTF outreach
No former job experience required; customer service and community healthcare experience a plus
English language skills required; other languages a plus