Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.

We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.

ON A TYPICAL DAY YOU’LL

• Read, interpret, and execute work orders and other job documentation

• Ensure Pilot vehicle is stocked with all required tools and materials for your work orders

• Dispatch to a variety of work locations (primarily office buildings in the NYC area)

• Provide exceptional customer service to both customers and building staff

• Create and navigate pathways for fiber-optic cable, innerduct, and EMT conduit, often requiring drilling through both drywall and masonry

• Install or assist with the installation of innerduct and EMT conduit where required to support Pilot’s cabling requirements

• Mount and install fiber-optic splice cases, termination panels, and distribution panels

• Assist with preparing fiber-optic cable for termination in a variety of splice cases and panels

• Run and secure pre-terminated fiber-optic cable between Pilot distribution panels and customer office spaces

• Install fiber-optic modems (ONTs), network switches, and wireless routers

• Troubleshoot and repair a variety of issues including poor signal/light levels, malfunctioning equipment, as well as damaged and/or cut cables

• Complete progress reports and job documentation forms as required

WHAT WE’RE LOOKING FOR

• Excellent written and oral communication skills

• 2+ years of experience working at an ISP in a field role on a fiber team

• Demonstrated understanding of the basics of fiber-optic PON deployments including ONT installation, troubleshooting, splitter configurations, and light budgets

• Experienced in operating testing equipment such as VFLs, and OPMs

• Demonstrated field experience in mounting and installing a variety of panels and enclosures

• Passion for customer support

• Ability to work from 7am-3pm, Monday-Friday, with the flexibility to work outside of regular hours from time-to-time, based on business needs

• Ability to begin and end workday at Pilot’s facilities in Greenpoint, Brooklyn

• Comfortable working in confined spaces (basements, electrical closets, shaft-ways, etc.) and on ladders

• Willing to work in all weather conditions

• Capability of lifting up to 75 pounds

• Valid, clean drivers license (MVR check required)

• Valid OSHA 30 Hour Construction Certification required

PILOT’S PAY & PERKS

• Base salary of $58,240 - $79,040

• Company-sponsored Medical, Dental, Vision Coverage

• Company-sponsored 401(k)

• Commuter & Wellness Reimbursement

• Competitive PTO

At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.

VISA SPONSORSHIP NOT AVAILABLE