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Member Benefits Manager (Account Development, Sales)

Player's Health

Player's Health

This job is no longer accepting applications

See open jobs at Player's Health.
Accounting & Finance, Sales & Business Development
Minneapolis, MN, USA
Posted on Wednesday, January 3, 2024
About Players Health

At Players Health, we are on a mission to create the safest and most accessible environment for an athlete to play the sports that they love. This is not only our mission, but also our promise to sports. A promise we will not break. There are over 50 million youth athletes playing sports in the US and they are counting on us to ensure that the environment that they are coming into not only accepts them for who they are, but fills them with encouragement, love, inspiration, and so much more.

Players Health is a VC backed, mission-driven, sports insure-tech company providing digital risk management services, reporting tools and insurance products to sports organizations to comply with the changing athletic environment and responsibilities.

Our Core Values

We Cannot Achieve Our Mission Without Having a Strong Culture. We Believe That At The Core Of a Strong Culture Is a Shared Set Of Values. The Values That We Hold True And Look For Our Employees To Embrace Are As Follows

  • Lead with Mission: Our mission always comes first. If we stay on mission as an organization, then we believe we will be successful in our professional and personal lives.
  • Results Driven: We're not satisfied with just "good enough" - we go above and beyond to achieve awesome results that impress and inspire.
  • Operate like Owners: We believe in operational excellence. We take ownership of our work and approach every task with a sense of pride, responsibility, and commitment to excellence. We don't just rent our roles - we operate like owners and strive to make a lasting impact.
  • Virtue First: From the big decisions to the small details; honesty, integrity, and transparency are the bedrock of our culture and the foundation for everything we do.
  • Service: We live to serve others with humility, empathy, and kindness. We put our customers, colleagues and community first, and always strive to exceed their expectations with a smile.

About The Role

The ideal candidate will have 2+ years of account management or sales experience, ideally in the youth sports or sports technology segment. This role will report to the Director of Strategic Partnerships and Programs and is available to work remotely or from our Minneapolis Office. Players Health is a distributed workforce that offers a flexible, remote and/or hybrid work environment.

We are looking for an enthusiastic candidate to join our expanding and evolving organization. The perfect fit for this role is someone who is highly organized, is customer centric and is eager to put in the hard work required to execute against our Mission and Vision. This role would require you to take initiative to retain large Enterprise customers and further consult and upsell all products and services across the company. You will exhibit a professional maturity and strong sense of resilience and ownership. Additionally, you will partner with various departments and stakeholders in the organization to help showcase the suite of Players Health tools and services and consult on how to solve customer pain points. Role comes with a salary commensurate with the experience (ranging between 55,000 - 70,000 annually) and includes a sales incentive plan upon meeting sales goals and targets.

Players Health offers a competitive compensation and a comprehensive benefits package, including Medical, Dental, Vision, STD, LTD and 401K.

Responsibilities (are Inclusive Of But Not Limited To)

  • Establish relationships with clients and partner with team members to educate customers about the Players Health solution suite, including risk management and Athlete Safety products and services.
  • Work directly with customers via telephone and email to describe products and/or services to identify new sales opportunities and product fit
  • Managing and supporting downstream sales opportunities as well as upselling
  • Owning inbound leads and focusing on customer requirements and timelines
  • Telling a cohesive and compelling story to build value and provide a “Why”
  • Follow-through on all commitments to customers ensuring a successful internal transition throughout their onboarding experience post sale
  • Creating retention strategies and managing client expectations and timelines around retention and renewal
  • Working cohesively with sales program adjacent functions including product, mission delivery, marketing, service, brokerage
  • Maintaining a strong understanding of the youth/amateur sports landscape
  • Providing clients and prospects with excellent service through accuracy, responsiveness and positive communication
  • Own your results with unwavering personal daily effort standards focusing on goals, skills & career growth
  • Align with and embody our company core values (Mission, Operational Excellence, Results Drive, Service, Virtue First)
  • Identify areas for continuous improvement of processes to increase operational excellence
  • Demonstrate responsiveness and urgency to customers, as well as internal communication with colleagues within and across departments.
  • Act as a role model and own the company mission and values.
  • Building and maximizing the use of Players Health tools with Enterprise customers
  • Demonstrated resilience and ability to work in a fast-paced, changing environment
  • Maintain accurate daily record of sales activity using Salesforce.com
  • Some travel might be required
  • Other duties as assigned

Minimum Skills & Qualifications

  • 2+ years of sales experience
  • 4+ years experience in customer facing role
  • Strong emotional intelligence skills.
  • Demonstrates curiosity, enthusiasm, and a growth mindset
  • Excellent verbal and written communication skills.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with ability to meet and exceed sales quotas.
  • Strong analytical and problem-solving skills.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Proficient with Microsoft Office Suite or related software.
  • Demonstrated time management skills and ability to balance competing priorities between sales and servicing of clients

Desired Characteristics

  • Self-motivated and able to thrive in a fast-paced, quickly changing environment
  • Familiarity with Salesforce CRM, Salesforce Marketing Cloud, or other sales engagement tools.
  • Ability to exercise independent judgment and a strong work ethic to effectively manage your time to yield sales
  • Demonstrated experience and/or ability to influence without authority
  • Demonstrated ability to build connections and rapport cross-departmentally
  • Participant/involvement in or strong understanding of the youth/amateur sports landscape.

Additional Requirements

  • Ability to travel occasionally for team events, collaboration, engagement, conferences, or customer visits.
  • Must have a dedicated safe and secure remote work environment.
  • Must have the ability to work and be productive in a remote work environment.
  • Exceptionally self-motivated and ability to work autonomously.
  • Proactive communicator in all communication methods, including email (Outlook), verbal (in-person & phone), instant messaging (Slack & Teams)
  • Willingness and ability to attend virtual meetings with camera on – we respect that there are times when employees may need to turn their camera off. We also have a great culture and want to engage with you! By regularly using cameras, we form connections and get to know each other, as well as promote positive and respectful interactions among colleagues.
  • Located in or willing to work in Central or Eastern Time Zone
  • Must be 18 or older.
  • Work location must be in the United States
  • Must have unrestricted work authorization to work in the United States

Players Health is committed to building a diverse and inclusive work environment. We are proud to be an equal opportunity employer and welcome all applicants regardless of race, color, religion, creed, gender, sexual orientation, marital status, gender identity, national origin or ancestry, age, citizenship, disability, pregnancy, veteran status, or any other basis protected by applicable law.

This job is no longer accepting applications

See open jobs at Player's Health.