Senior Claims Analyst

About Players Health

At Players Health, we are on a mission to create the safest and most accessible environment for an athlete to play the sports that they love. This is not only our mission, but also our promise to sports. A promise we will not break. There are over 50 million youth athletes playing sports in the US and they are counting on us to ensure that the environment that they are coming into not only accepts them for who they are, but fills them with encouragement, love, inspiration, and so much more.

Players Health is a PE-backed, mission-driven, sports technology platform providing digital risk management services, reporting tools and insurance products to sports organizations to comply with the changing athletic environment and responsibilities.

Our Core Values

We cannot achieve our mission without having a strong culture. We believe that at the core of a strong culture is a shared set of values. The values that we hold true and look for our employees to embrace are as follows:

• Lead with Mission: Our mission always comes first. If we stay on mission as an organization, then we believe we will be successful in our professional and personal lives.

• Go Beyond: We're not satisfied with just "good enough" - we go above and beyond to achieve awesome results that impress and inspire.
  
• Operate like Owners: We believe in operational excellence. We take ownership of our work and approach every task with a sense of pride, responsibility, and commitment to excellence. We don't just rent our roles - we own them and strive to make a lasting impact.
  
• Virtue First: From the big decisions to the small details; honesty, integrity, and transparency are the bedrock of our culture and the foundation for everything we do.
  
• Service: We live to serve others with humility, empathy, and kindness. We put our customers, colleagues and community first, and always strive to exceed their expectations with a smile.

About The Role

The ideal Senior Claims Analyst will have 3+ years of experience in commercial insurance and underwriting support, ideally in the youth sports or sports technology segment. This role will report to the Chief Operating Officer and is available to work remotely in a state where Players Health employs staff or hybrid near our regional employee hub in Minneapolis, MN unless approved otherwise. Players Health is a remote-first distributed workforce. Travel may be required for team collaboration, training, and development. The Senior Claims Analyst role has a compensation range of $90,000 – $120,000, depending on skills and experience.

You will join an organization going through significant growth as well as digital transformation. Instill a mindset of ownership and accountability with all managers and team members, providing a “playbook” for best practices – defining expectations to meet the vision and strategy for growth.

Players Health offers a competitive compensation and a comprehensive benefits package, including Medical, Dental, Vision, STD, LTD and 401K.

Responsibilities (are inclusive of but not limited to):

Claims Technical Oversight

• Maintain oversight of commercial claims including complex and litigated matters
• Perform second- and third-level reviews
• Validate coverage, liability, reserves, and settlement strategies
• Provide direction to TPAs, adjusters, and counsel.

Claims Audits, QA & Compliance

• Perform file audits and QC checkpoints, track SLAs, cycle times, litigation rates, and recoveries
• Support internal and external audit and develop remediation plans.

Claims Data, Dashboards & Benchmarking

• Conduct routine claims audits and quality reviews, monitoring SLAs, cycle times, litigation rates, and recovery performance.
• Develop and maintain claims dashboards to track trends, performance metrics, and program health
• Partner cross-functionally with Athlete Safety to share claims data, loss trends, and emerging risk insights to inform prevention, education, and program improvements
• Analyze claim outcomes across TPAs, jurisdictions, and programs to inform process improvements and underwriting insights.
• Recommend and implement process improvements.

Claims Administration & TPA Liaison

• Submit GL and A&H claims and manage ongoing communication with TPAs to ensure alignment with underwriting intent.
• Coordinate loss run requests and follow-ups, escalating issues as needed to drive resolution.

Financial, Regulatory & Carrier Reporting

• Support MGA financial and regulatory reporting, including carrier-specific and state-required submissions.
• Collaborate with internal teams and external partners to meet surplus lines and compliance obligations.

Data Management & Systems

• Lead data cleanup initiatives across MGA and claims systems to improve reporting accuracy and operational efficiency.
• Support system migrations, broker onboarding, and ongoing platform optimization efforts.

Leadership

• Lead, mentor, and develop a growing team by establishing clear standards, workflows, and accountability.
• Model ownership, collaboration, and continuous improvement in support of organizational growth and mission alignment.
• Other duties as assigned
• Occasional travel for team engagement, collaboration, or events

Minimum Skills & Qualifications:

• 3+ years of commercial insurance, MGA, underwriting support, or claims experience
• Strong analytical, organizational, and communication skills
• Experience with TPAs, audits, and reporting.

• Strong emotional intelligence skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.

Desired Characteristics:

• Although not required, a bachelor’s degree in business, risk, insurance or related field is desired.
• Self-motivated and able to thrive in a fast-paced, quickly changing environment
• Demonstrated experience and/or ability to influence without authority
• Demonstrated ability to build connections and rapport cross-departmentally
• Participant/involvement in or strong understanding of the youth/amateur sports landscape.

Additional Requirements:

• Ability to travel occasionally for team events, collaboration, engagement, conferences, or customer visits
• Must have a dedicated safe and secure remote work environment
• Must have the ability to work and be productive in a remote work environment
• Embody Players Health’s Core Values – Lead with Mission, Go Beyond, Operate like Owners, Virtue First, and Service
• Exceptionally self-motivated and ability to work autonomously
• Proactive communicator in all communication methods, including email (Outlook), verbal (in-person & phone), instant messaging (Slack & Teams)
• Willingness and ability to attend virtual meetings with camera on – we respect that there are times when employees may need to turn their camera off. We also have a great culture and want to engage with you! By regularly using cameras, we form connections and get to know each other, as well as promoting positive and respectful interactions amongst colleagues.
• Located in or willingness to work on Central or Eastern Time Zone
• Must be 18 or older
• Work location must be in the United States
• Must have unrestricted work authorization to work in the United States

Players Health is committed to building a diverse and inclusive work environment. We are proud to be an equal opportunity employer and welcome all applicants regardless of race, color, religion, creed, gender, sexual orientation, marital status, gender identity, national origin or ancestry, age, citizenship, disability, pregnancy, veteran status, or any other basis protected