Customer Service Rep
Playpower Labs
This job is no longer accepting applications
See open jobs at Playpower Labs.See open jobs similar to "Customer Service Rep" Techstars.Customer Service Rep
Profile insights
Find out how your skills align with the job descriptionSkills
Education
Job details
Here’s how the job details align with your profile .Job type
- Full-time
Shift and schedule
- Weekends as needed
- Evenings as needed
- Monday to Friday
- Holidays
Location
BenefitsPulled from the full job description
- 401(k)
- Health insurance
- Paid time off
Full job description
Company Overview & Values
- Honesty and Integrity
- Respect and Caring for Others
- Openness and Collaboration
- Individual and Team Accountability
- Passion and Purpose
Position Overview
Principal Duties & Responsibilities
- Interact with customers via phone, email, chat, and social media platforms to address inquiries, troubleshoot issues, and provide product information.
- Provide timely and accurate solutions to customer concerns while maintaining a professional and friendly demeanor.
- Manage and maintain customer records, ensuring accurate and up-to-date information is entered into the system.
- Collaborate with cross-functional teams to resolve complex customer issues and escalate cases as needed.
- Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Properly enter sales orders in system.
- Educate customers on product features, benefits, and usage to enhance their overall experience.
- Follow established guidelines and procedures to address customer inquiries and resolve problems effectively.
- Document customer interactions, feedback, and insights to contribute to process improvement and product development.
- Handle challenging customer situations with patience, empathy, and a focus on problem resolution.
- Utilize customer relationship management (CRM) software and other tools to manage customer interactions and data.
- Stay up-to-date with product knowledge, company policies, and industry trends to provide accurate information to customers.
- Identify opportunities to upsell or cross-sell products and services based on customer needs and preferences.
- Collaborate with the team to share best practices and contribute to a positive team environment.
- Participate in ongoing training to enhance customer service skills and stay informed about company updates.
- Meet and exceed individual and team performance metrics related to response times, resolution rates, and customer satisfaction.
- Other duties as assigned. The above description is intended to describe the duties of an employee in general terms and does not necessarily describe all duties.
Qualifications, Required Knowledge, Skills, & Abilities
Preferred Qualifications:
- High school diploma or equivalent; some college education preferred.
- Proven experience in a customer service or related role/
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with a focus on finding solutions to customer issues.
- Empathy and patience in dealing with a diverse range of customer personalities and concerns.
- Proficiency in using computer systems, CRM software, and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Positive attitude and willingness to learn and adapt to changing customer needs.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Ability to maintain composure and professionalism during challenging interactions.
- Strong teamwork and collaboration skills.
- Flexibility to work in shifts, including evenings, weekends, and holidays as required.
Company Information and Disclaimer
Working Conditions:
This job is no longer accepting applications
See open jobs at Playpower Labs.See open jobs similar to "Customer Service Rep" Techstars.