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Backend Support Engineer


PressOne Africa

Software Engineering, Customer Service
Lekki, Nigeria
Posted on Wednesday, December 20, 2023

About PressOne Africa

PressOne Africa is rapidly scaling its innovative communication solutions tailored to the needs of entrepreneurs across Africa. As we grow, we are committed to ensuring our entrepreneurs get the most out of our platform and have a seamless experience at every touchpoint.

Today, we are the go-to platform for entrepreneurs who want a better business phone number with centralised conversations, professional welcome, call routing, and more. We are the currently simplest way to build great customer experiences, and we poised to make even greater strides in transforming how entrepreneurs communicate.

Role Overview

PressOne Africa is seeking a highly motivated and technically skilled Backend Developer to join our dynamic team. As a Backend Support Engineer, you will be a key player in ensuring the seamless operation of our cutting-edge product. Your role will encompass providing top-notch technical support to our esteemed customers, resolving complex issues, enhancing product quality, and driving customer satisfaction.

Key Responsibilities

  • Technical Support: Deliver prompt and effective technical support to customers through various communication channels like email, phone, and chat. Addressing inquiries, issues, and concerns related to the PressOne PressOne Backend.
  • Bug Resolution: Identify, analyze, and resolve software bugs and errors reported by customers or identified through monitoring systems. Collaborate closely with the development team to implement solutions.
  • Customer Training: Conduct training sessions to educate customers on the optimal usage of our software, including new features and updates.
  • Continuous Enhancement: Proactively identify opportunities to improve the user experience and software performance. Recommend and implement enhancements to elevate customer satisfaction.
  • Feedback Collection: Collect user feedback and insights to continuously improve the app's user experience.
  • Cross-Functional Collaboration: Collaborate closely with other Engineers and Product Managers to ensure the software's reliability and quality.

Who you are:

  • You have two or more years with the following technologies; Git, Django, Nodejs
  • Work with relational databases (e.g., PostgreSQL) to design schemas, create tables, and optimize queries.
  • Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
  • You are more interested in the problem than in the product. You are not just someone who learnt to write codes, you are a problem solver, an engineer.
  • You think critically. You always seek a thorough understanding of fundamentals on any subject.
  • You are collaborative. You are willing to go outside of your "space" so the team can win.
  • You are comfortable documenting your thoughts and implementation. You will do this a lot at PressOne Africa.
  • Familiarity with debugging and profiling tools.
  • Previous experience in providing technical support is advantageous.
  • Outstanding verbal and written communication skills, coupled with strong interpersonal abilities.
  • A customer-centric mindset, dedicated to delivering unparalleled customer support.

What We Offer:

  • Competitive salary and benefits.
  • Role in a high-growth, dynamic environment.
  • Continuous learning and growth opportunities.
  • Chance to shape the future of business communication for entrepreneurs in Africa.

Who we are, and What working with us is like:

  • We've successfully launched a product that's gaining traction.
  • Our journey is backed by some of the most respected investors in the ecosystem.
  • Our team is extremely mission-driven and everyone works incredibly hard to push the mission forward.
  • Our office is on Admiralty way, Lekki Phase 1, we've embraced a flexible hybrid work model, with team members collaborating in-person a couple of times a week.
  • As we transition to our growth phase, we're all about intense collaboration and refinement. While it's not for the faint-hearted, it's perfect for those who prioritize lasting impact over short-term rewards. If you're driven by innovation, eager to dive deep into fundamentals, and want to contribute to something transformative, you'll fit right in with our team.

Applications will be reviewed and shortlisted weekly. We will close the job opening once we find the right person. We look forward to meeting you.