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Operations Manager

PressOne Africa

PressOne Africa

Operations
Lagos, Nigeria
Posted on Mar 7, 2025

About PressOne Africa

PressOne Africa provides businesses with a professional phone system that enables teams to manage customer calls efficiently. Our goal is to help businesses improve the quality of sales and customer service conversations, ensuring their teams say the right things on every call.

We are looking for an experienced Operations Manager to join our team. This role is critical in ensuring that our internal processes, hiring strategies, and project execution operate seamlessly to drive business efficiency and scalability.

Role Overview

As the Operations Manager, you will play a key role in hiring top talent and managing operational efficiency to ensure smooth execution across teams. Your primary responsibilities will include developing efficient hiring processes, overseeing team performance, and improving operational efficiency. You will work closely with leadership to refine our operational structure, enhance project delivery, and support overall business objectives.


Key Responsibilities

Talent Acquisition & Team Management

  • Oversee hiring processes to attract and retain top talent.
  • Implement structured recruitment pipelines and onboarding programs.
  • Work closely with team leads to develop strategies for employee retention and growth.

Operational Efficiency & Workflow Optimization

  • Develop and implement process improvements to ensure seamless operations.
  • Identify and eliminate bottlenecks that slow down workflow efficiency.
  • Ensure that cross-functional teams have the right systems and structures in place for smooth execution.

Process Optimization & Automation

  • Develop scalable operational frameworks that improve workflow efficiency.
  • Ensure smooth collaboration between teams by streamlining communication and task management.
  • Conduct regular operational audits to identify inefficiencies and recommend improvements.

Cross-functional Collaboration

  • Partner with leadership and department heads to align hiring and project priorities.
  • Work with engineering, customer experience, and marketing teams to ensure smooth project execution.
  • Support initiatives that enhance efficiency and long-term business success.

Requirements


Qualifications & Experience
  • 5+ years of experience in operations management within a tech company or digital agency.
  • Proven experience in hiring, recruitment processes, and workflow optimization.
  • Strong ability to identify inefficiencies and implement scalable solutions.
  • Experience working with automation tools, CRMs, and task management software.
  • Analytical mindset with the ability to track and optimize key operational and hiring metrics.
  • Excellent leadership, problem-solving, and decision-making skills.
  • Strong communication and collaboration skills.

Benefits

Why Join Us?

  • Be part of a fast-growing company solving real problems for businesses in Africa.
  • Opportunity to shape and build scalable hiring and project execution processes from the ground up.
  • Work with a high-performance team and contribute to impactful initiatives.
  • Competitive salary + performance-based incentives.

Work Style: Hybrid (2 Office Days Per Week)

Compensation: ₦8m Base + Performance Bonus.


If you have a proven track record in hiring, team scaling, and project management, we’d love to hear from you! Apply now and be part of our mission to drive operational excellence at PressOne Africa.