Customer Experience and Data Analyst
PressOne Africa
About PressOne Africa
If you're someone who can turn numbers into narratives—and problems into possibilities—this role was made for you.
- Customer Journey Mapping
Map the end-to-end customer experience across all touchpoints—from acquisition to onboarding to retention. Identify points of friction and propose clear solutions. - Data Analysis & Reporting
Dive into customer data to uncover trends and behaviors that affect engagement, retention, and churn. Build and maintain dashboards and reports that inform decisions across the company. - Campaign & Experiment Design
Design experiments and engagement campaigns (educational content, incentives, onboarding flows) to test hypotheses about how we can improve customer experience. Collaborate with relevant teams to implement them. - Collaboration & Communication
Work cross-functionally with Product, Marketing, and Customer Support to translate insights into improvements. Communicate findings in a clear, non-technical way to enable action. - Insight-Driven Improvements
Translate raw data into clear insights that lead to product and process improvements. You will be the voice of the customer—backed by data.
- Customer Engagement – Increase in product adoption metrics (e.g., call volume, repeat usage).
- Onboarding Efficiency – Decrease in time-to-value and drop-off rates.
- Retention Rate – Measurable improvement in customer retention and reduced churn.
- Experiment Success – Number of experiments run and positive impact from resulting changes.
- Insight-to-Action Ratio – Frequency and quality of insights leading to implemented improvements.
Requirements
- 3+ years of experience in data analysis, business intelligence, or customer experience roles.
- Proficiency in data analysis tools (e.g., Excel, SQL, Python, or Tableau).
- Strong analytical and critical thinking skills—you connect the dots fast.
- Experience creating and presenting reports to cross-functional teams.
- Passion for improving customer experience and understanding customer psychology.
- Excellent communication skills—you can simplify complex data for any audience.
Benefits
- Shape the experience of thousands of business owners using our platform.
- Be the insight engine that drives real change across the company.
- Work in a fast-paced, collaborative, and impact-focused startup environment.
- Competitive salary and performance-based incentives.
- Help us redefine how customer conversations are managed in Africa.
Work Style: Hybrid (2 Office Days Per Week)
Compensation: ₦10m Base + Performance Bonus.