Project Canary is a climate technology company offering an enterprise data platform that helps energy companies improve and report on their emissions footprint. Project Canary builds and deploys high-fidelity sensors, ingests data from various other technologies and sources, and leverages proprietary analytics and models to deliver insights that operators can act on to reduce emissions. The data-driven technology enables energy operators to stop leaks faster, reduce risk, streamline reporting, and differentiate their operations for key stakeholders.

We are seeking a skilled Senior Customer Success Manager to join our team. In this role, you will be a thought partner for our oil and gas customers, dedicated to ensuring we are providing best-in-class service and driving product adoption and renewals.

Department: Customer Success
Employment Type: Full Time
Location: Denver Headquarters
Workplace type: Hybrid
Compensation: $125,000 - $150,000 / year

Key Responsibilities

Drive customer adoption and engagement by developing deep relationships with key stakeholders and understanding their business objectives
Manage the post-sale implementation process, including coordinating with internal teams to ensure smooth deployment of monitoring equipment and software
Create and execute customer success plans that align with clients' environmental and operational goals
Monitor customer health metrics and proactively identify opportunities to expand usage of Project Canary solutions
Maintain regular touchpoints with customers for consistent discovery and demonstrating ROI
Partner with Sales team on renewal and expansion opportunities within existing accounts
Consistently deliver customer feedback internally to help drive product improvements and new feature development
Develop and maintain expertise in oil and gas regulations, voluntary frameworks, measurement technology, and other key areas related to emissions management – you will be the customer’s go-to person for this information
Document all customer interactions and action items in Salesforce

Skills, Knowledge and Expertise

5+ years of experience in customer success or account management, preferably in SaaS or environmental technology
Experience managing enterprise-level client relationships and complex technical implementations
Excellent implementation skills with ability to coordinate multiple stakeholders
Strong data analysis, presentation skills, and ability to learn quickly
Outstanding written and verbal communication abilities
Experience with Salesforce and customer success tools
Bachelor's degree in relevant field (Environmental Science, Engineering, Business, or related)

Nice to have:

Experience in oil and gas, industrial monitoring, or environmental compliance
Knowledge of continuous and periodic emissions monitoring systems
Understanding of environmental regulations

Benefits

Hybrid work environment (at least 3 days/week in Denver office)
Health, dental, and vision insurance with low deductibles and premiums paid by company 99% for self and 50% for dependents and/or spouse
401K with company match (no vesting period)
Opportunity for equity ownership
Student loan assistance
4 weeks of PTO per year
11 paid Company Holidays
12 weeks of fully paid parental leave (gender neutral) including adoptions
Flex Choice Monthly Stipend – choice between parking, public transportation, or wellness assistance
Dog friendly office environment

About Project Canary

Project Canary was founded in 2019 with a vision to measure what matters – the greenhouse gases emitted from critical parts of our energy infrastructure. Our team is constantly pushing the envelope to bring more visibility to the emissions problem than ever before – enabling the energy sector to reduce its carbon footprint.

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