We provide the DevOps automation platform built to empower developers. From cloud infrastructure provisioning to production deployment, Qovery streamlines every step, enabling faster delivery, simplified workflows, and significant time savings.

🤩 Why your role is important

We are seeking a Solution Engineer to join our founding team. This role requires a unique blend of technical expertise, customer engagement skills, and a passion for open-source technologies.

You will play a pivotal role in supporting and guiding our customers, ranging from engineers to non-technical decision-makers, through the complexities of cloud infrastructure and web development.

🚀 What will your job look like

Your day-to-day responsibilities:

• Partner with Account Executives and Customer Success Managers to deliver exceptional pre-sales and customer onboarding experiences, including technical best practices implementation and Qovery platform setup guidance
• Provide expert technical support (L1) to customers, focusing on Qovery platform functionality and cloud provider integrations while ensuring timely issue resolution
• Drive continuous improvement of support processes through documentation enhancement, tool optimization, and knowledge base development to scale our customer support capabilities
• Serve as a technical liaison between engineering teams and stakeholders, translating complex technical concepts into clear, actionable insights
• Contribute to Qovery's open-source ecosystem, particularly the CLI and Terraform Provider, to expand platform capabilities and enhance customer experience.

💡 About you

• Senior-level engineering experience, particularly in Cloud infrastructure and web development.
• Proficiency in at least one of the following: AWS, Azure, GCP, Cloudflare, Kubernetes.
• A solid foundation in Engineering and Infrastructure principles (e.g., DNS, operating systems)
• Strong debugging skills in complex technical environments
• Excellent customer relationship skills and the ability to engage effectively with both technical and non-technical stakeholders.
• Experience with technical support on SaaS products
• Comfortable with at least one programming language and open to learning Kotlin, Rust, and Golang (preferred).
• Fluency in oral and written English; additional language skills are a plus.

🎯 What you'll get at Qovery

• Competitive Compensation
  
• Comprehensive Benefits: Health, dental, vision, 401k, PTO, and life insurance.
  
• Flexible Work Setup: Remote-first culture; work from anywhere with a reliable internet connection.
  
• Learning Opportunities: Professional development and growth supported from day one.
  
• Innovative Environment: Join a high-growth startup pushing boundaries in cloud technology.
• Authentic Culture: Collaborate with a team that values care, innovation, and customer success.

Département

Product Management

Role

Technical Customer Specialist

Locations

New York

Remote status

Fully Remote