📖 About Qovery

Back in 2019, our founders saw a gap: cloud infrastructure was supposed to simplify software delivery, yet teams were still spending too much time operating it. Kubernetes was becoming the standard, but running it well remained hard.

They built Qovery to change that.

Today, Qovery is a Kubernetes management platform built for the AI era. We help teams run production workloads across clusters and clouds without building and maintaining everything themselves. Our users focus on shipping products; Qovery handles the complexity of Kubernetes operations.

We are a remote-first team, working with engineers and platform teams across the world, solving concrete production problems at scale.

Qovery is backed by Crane VC, Speedinvest, and IRIS, alongside founders and co-founders from Datadog and Docker. We benefit from deep operational experience in building and scaling developer infrastructure companies.

We move fast and set a high bar. The infrastructure ecosystem changes quickly, and we design our product to keep up with real-world constraints: scale, security, cost, and reliability.

Ownership matters here. People are trusted to make decisions and are accountable for results. Information is shared openly. Mistakes are discussed and fixed. And when life interferes (as it sometimes does), we adapt.

Imposter syndrome shouldn't stop you from applying. Strong teams are built from different backgrounds, experiences, and ways of thinking. If our mission resonates and you believe you can contribute, we'd like to talk.

🤩 Why This Role Exists:

We’re looking for a Senior Solution Engineer to become a key technical partner for our customers and go-to-market team.

This is a hybrid role combining:

• Technical presales

• Customer onboarding

• Cloud & Kubernetes expertise

• Technical advisory

• Product feedback and troubleshooting

You’ll work directly with DevOps, Platform, and Engineering teams to help them successfully adopt Qovery in production environments.

If you enjoy solving complex technical problems, working closely with customers, and operating at the intersection of infrastructure, product, and engineering : this role is for you.

🚀 What Will Your Job Look Like:

Partner with customers

Guide prospects and customers through architecture discussions, onboarding, migrations, and production adoption.

Own technical conversations

Help customers design scalable cloud and Kubernetes setups, troubleshoot issues, and implement best practices around CI/CD, infrastructure automation, and deployments.

Become a trusted advisor

Work closely with Account Executives, Customer Success, Product, and Engineering to unblock customers and improve their overall experience.

Improve how we scale

Turn recurring customer questions into better documentation, tooling, processes, and product feedback.

Contribute technically

Contribute when useful to Qovery’s open-source ecosystem (CLI, Terraform Provider, tooling).

💡 About you:

• Strong experience with Kubernetes in production

• Hands-on experience with AWS, GCP, or Azure

• Strong understanding of:

  • Networking

  • DNS

  • Containers

  • CI/CD

  • Infrastructure-as-Code

  • Cloud architecture

  • Production troubleshooting

• Experience in customer-facing technical roles:

  • Solution Engineering

  • TAM

  • Platform Engineering

  • SRE

  • DevOps

  • Customer Engineering

• Ability to explain complex technical topics clearly

• Strong debugging and problem-solving mindset

• Comfortable reading code, logs, APIs, Terraform, and infrastructure configs

• Curious about modern AI-powered development workflows

• Fluent English

Bonus:

• Open-source contributions

• Experience with developer tools or infrastructure platforms

• Familiarity with Go, Rust, or Kotlin

🌍 Location

US-based role preferred.
East Coast strongly preferred, or at least 3 hours overlap with CET working hours to collaborate efficiently with our Europe-based teams.

🎯 Why join Qovery

• Work on a highly technical product used by modern engineering teams

• Have direct impact on customers, product direction, and company growth

• Join a small, experienced, fast-moving team

• Shape how we scale our technical customer organization

• Help define the future of cloud infrastructure automation for the AI era
  

✅ What success looks like

Customers trust you as a technical advisor.
Sales relies on you for technical validation.
Customer Success sees you as a strategic onboarding partner.
Engineering receives high-quality product feedback and escalations.

Over time, you help make Qovery’s customer experience more scalable, efficient, and world-class.

💥 Our Talent Acquisition Process:

We’ve designed a streamlined process to ensure a great candidate experience. Typically, it takes 3-4 weeks:

1. Screening with Marie, Head of HR(45 min to 1hr)

2. Hiring Manager interview to deep dive into your tech skills (45 min to 1hr)

3. Case study to showcase your tech skills and your ability to discuss with a Client (45 min to 1hr)

4. Cultural round to meet with a co-founder and leadership to discuss alignment with Qovery’s values and mission (45 min to 1hr)

5. Final with Romaric, CEO

6. Reference Checks: Validate performance, integrity, and alignment with our needs

We’re committed to keeping you informed throughout the process, ensuring a smooth and transparent experience.

Qovery is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Employment decisions are based solely on qualifications, merit, and business needs, without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other characteristic protected by applicable law.

Département

Product Management

Role

Technical Customer Specialist

Locations

New York

Remote status

Fully Remote