Knowledge Manager
Question Base
Made for Knowledge Managers
In-Slack answers
Responds to questions where people actually ask
Case tracking
Keeps track of unanswered questions across channels
Answer verification
Lets you verify the answers your team gets for higher accountability
Performance dashboard
Tracks automation rate and question performance to improve the AI training
Duplicate detection
Surfaces duplicate warnings and insights when similar answers are given
Docs integrations
Auto-answers questions based on your FAQ, help articles and other docs.
Customisable prompts
Lets you instruct the agent how and what to respond in specific channels
Role permissions
Controls who sees answers and who edits & verifies them
Escalation workflow
Escalates questions with no answer available to the AI to human experts
Company glossary
Teaches the AI internal acronyms, so it can auto-answer “What is…” questions
Answer bank
Builds an internal FAQ of new answers shared in the chat
Knowledge capture
Summarizes and lets you save new valuable answers shared in chatk
