Business Analyst

We’ve been forging digital transformation through the lens of Salesforce for 20+ years for 3,000+ customers across the globe. We are a Salesforce Ventures-backed, Summit status, Marketing Cloud Full Stack Partner. We are a cross-cloud shop with an emphasis on Agentforce, Data Cloud, Personalization, Intelligence, Marketing Cloud Engagement, Service Cloud, and Sales Cloud.

We accomplish incredible digital transformation for our customers with incredible people. We’ve always held true to the fact that talent trumps location, but culture trumps talent. We care about our people and we care about our customers.

About the Role:

The ListEngage Business Analyst plays a key role in enterprise digital transformation projects. The Business Analyst provides a critical business perspective to Salesforce technical implementation or expansion projects (Data Cloud, CRM, Cross-Cloud, etc.). The Business Analyst is an integral part of our services delivery team, serving as client advocate, focusing on big-picture milestones, and working closely with our technical integrators to ensure that projects are delivered with the highest positive, measurable impact for clients. The Business Analyst is responsible for understanding and documenting business requirements related to the project. These requirements will serve as the guideposts toward solution design and measurable outcomes, aligned with the project vision.The analyst will play a crucial role in managing user stories, facilitating feedback sessions, and preparing detailed documentation for development teams. A successful Business Analyst is an experienced leader with a unique ability to provide consultative guidance in projects involving the combination of technology and business strategy.

Duties & Responsibilities:

• Lead business process discovery sessions and document detailed business requirements, user stories, measurement criteria, and acceptance criteria

• Create compelling ROI cases for customers, and the associated KPIs and measurement tactics to track ROI throughout a project

• Work with the technical team to ensure projects are designed with the end state in mind

• Design and develop business process maps/diagrams

• Document results of the project based on the KPIs aligned on during discovery

• Create and maintain documentation, including user stories, process maps, and functional specifications

• Work with technical managers, architects, and other stakeholders to capture requirements

• Prepare groomed user stories for development

• Will be a key player during UAT, Training and the project rollout to ensure smooth go live and user adoption

• Stay up-to-date on the latest in Salesforce technology

Education and Experience Requirements:

• Bachelor’s degree and/or related field experience; advanced degree preferred

• 5+ years of professional experience with 3+ years’ in a technical consulting role

• Agile project methodology experience

• Experience in requirement gathering and user story elaboration for migrating the large enterprise size applications into Salesforce

• Experience in functional solution design for custom business applications using the Salesforce platform

• Salesforce experience, especially in CRM and Data Cloud

• Salesforce certifications, especially:

  • Salesforce Business Analyst

  • Salesforce Data Cloud Consultant

  • Salesforce CRM Administrator

Knowledge, Skills and Abilities:

• Exceptional communication and listening skills

• Strong business acumen

• Strong technical aptitude with an understanding of Salesforce.com clouds and capabilities

• Ability to work in a fast-paced, deadline driven, team-oriented environment

• Natural problem-solver: comfortable with complexity and ambiguity

• Ability to work during normal US business hours

What We Offer:

• Competitive salary and performance-based incentives

• Comprehensive benefits package, including health, dental, and vision insurance

• Opportunities for professional development and career growth

• A collaborative and inclusive work environment

Why You Should Join Us:

• 100% CEO approval on Glassdoor

• Small but mighty team of ~150 Engagers

• Values that drive us: Be Great at What You Do, Be Growth Oriented, Be a Team Player, Own It

• 100% remote work arrangements

If you’re interested, so are we! Send your resume our way, and we’ll contact you for a phone interview.

At ListEngage, we aim to change the world by challenging the traditional consulting model by building a flexible, delivery focused organization that can deliver on the promise that we have made to each other. We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.