Applied AI Architect
Ragana
Job Title: Applied AI Architect
Intro: We’ve been forging digital transformation through the lens of Salesforce for 20+ years for 3,000+ customers across the globe. We are a Summit status, Marketing Cloud Full Stack Partner. We are a cross-cloud shop with an emphasis on Agentforce, Data Cloud, Loyalty Cloud Personalization, Intelligence, Marketing Cloud Engagement, Service Cloud, and Sales Cloud.
We accomplish incredible digital transformation for our customers with incredible people. We’ve always held to the fact that talent trumps location, but culture trumps talent. We care about our people and we care about our customers.
About the Role:
ListEngage is seeking an experienced Applied AI Architect to help enterprise customers shape their data and AI strategy across Salesforce. This role is ideal for someone who is equally comfortable leading executive conversations, facilitating workshops, and translating business priorities into actionable roadmaps for D360, Agentforce, and related integration and event-driven architectures.
This role will lead customer-facing strategy engagements designed to help organizations move from broad ideas and disconnected requests into prioritized use cases, practical recommendations, and phased plans for adoption. The Applied AI Architect will bring a blend of business consulting, Salesforce knowledge, architecture awareness, and strong communication skills to help customers define a practical path forward.
Duties & Responsibilities:
Lead strategic advisory engagements focused on Salesforce D360, Agentforce, and AI-enabled customer experience transformation
Facilitate customer discovery sessions with business, product, marketing, commerce, service, data, and IT stakeholders
Run agile advisory sprints to drive alignment, prioritization, and iterative decision-making
Deliver formal customer workshops
Help customers identify, refine, and prioritize high-value use cases based on business impact, feasibility, dependencies, speed to value, and cost considerations
Advise customers on the role of D360 within their broader customer data, activation, and AI strategy
Assess how Agentforce may support the customer’s broader AI operating model and business goals
Evaluate options for ingesting, connecting, and consuming data in a cost-conscious and scalable way
Provide guidance on real-time, near real-time, and event-driven patterns that support agent and AI use cases
Review how Salesforce and external platforms, including commerce and CRM data sources, may support customer use cases
Translate discovery findings into strategic recommendations, prioritized backlogs, executive readouts, and phased roadmaps
Partner with Solution Architects, Delivery Leaders, and Account teams to shape follow-on implementation opportunities
Support proposal development, solution framing, and customer presentations related to D360 and Agentforce advisory services
Stay current on Salesforce product evolution across D360, Agentforce, AI, integrations, and related ecosystem capabilities
Education & Experience Requirements:
5+ years of client-facing consulting, solution architecture, or strategic advisory experience in Salesforce, enterprise technology, digital transformation, data strategy, or AI advisory
Experience working with Salesforce products such as D360, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, or related platforms
Experience facilitating workshops, discovery sessions, roadmap conversations, and executive presentations
Strong understanding of business process analysis, use case development, and strategic prioritization
Familiarity with data integration concepts, APIs, event-driven architecture, and enterprise data consumption patterns
Experience translating ambiguous business requests into structured recommendations and phased plans
Ability to work across technical and non-technical stakeholder groups
Strong written communication and presentation skills
Bachelor’s degree or equivalent professional experience
Knowledge, Skills and Abilities:
Excellent consultative, analytical, presentation, and communication skills
Strong executive presence and the ability to build credibility with customer stakeholders
Ability to explain technical concepts in a clear, business-friendly way
Strong organizational skills and the ability to manage multiple priorities across engagements
Comfort operating in ambiguity and helping customers define direction where one does not yet exist
Strong collaboration skills with cross-functional internal and external teams
Ability to identify risks, dependencies, and readiness gaps while maintaining forward momentum
Self-starter mindset with strong accountability and ownership
Preferred Qualifications:
Hands-on experience with Salesforce D360 and/or Agentforce
Familiarity with Agentforce, AI advisory, prompt-driven experiences, or agentic architecture concepts
Experience with customer data strategy, identity, activation, segmentation, or real-time event use cases
Experience in commerce, marketing, customer service, or digital experience transformation
Salesforce certifications in D360, AI, or core Salesforce products
Experience supporting pre-sales, solution shaping, or strategic account growth initiatives
What Success Looks Like:
Customers gain clarity on where D360 and Agentforce can provide value
Business and IT stakeholders align around practical priorities and next steps
Use cases are documented, prioritized, and tied to business outcomes
Workshops lead to actionable recommendations, not just ideation
Customers leave with a phased roadmap and stronger confidence in how to approach implementation
What We Offer:
Competitive salary and performance-based incentives
Comprehensive benefits package, including health, dental, and vision insurance
Opportunities for professional development and career growth
A collaborative and inclusive work environment
Why You Should Join Us:
100% CEO approval on Glassdoor
Small but mighty team of ~150 Engagers
Values that drive us: Be Great at What You Do, Be Growth Oriented, Be a Team Player, Own It
Currently 100% remote work arrangements
If you’re interested, so are we! Send your resume our way, and we’ll contact you for an interview if you meet qualifications.
We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
