Implementation Manager
Regard
This job is no longer accepting applications
See open jobs at Regard.See open jobs similar to "Implementation Manager" Techstars.In a typical week, you may:
- Plan and schedule project engagements with client leadership.
- Oversee progress on major projects with developers and client teams.
- Build and strengthen relationships with client stakeholders.
- Analyze user adoption at new client sites and identify opportunities to improve customer success.
- Identify gaps in existing processes and plan improvements.
- Travel to client site, as needed
Responsibilities:
- Support or lead the technical integration, implementation and user training of a new or established client
- Build and foster relationships with clients and users to position them as product promoters and champions so they can share the product's benefit and value across users and stakeholders
- Review and monitor customer user feedback and concerns and seek to improve all aspects of the customer experience
- Maintain a detailed understanding of Regard products and services, assist customers with questions and suggest the best solution for their needs
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
Qualifications:
- 1+ year professional experience with significant project management and/or customer success experience
- Experience with Excel
- Experience leading meetings with client stakeholders
- Excellent written and verbal communication.
- Passionate about learning, improving, and helping your team do the same.
- Excited about working with a fast-paced, small team in a dynamic startup environment.
- Willing to respectfully debate ideas, take pragmatic approaches, and work hard to accomplish goals with your team.
- Exceptional ability to communicate and foster positive business relationships
- Willing to travel to client sites, as needed (25% of time)
Preferred Qualifications:
- Experience in healthcare project management
- Experience with hospitals and/or health systems
- Experience with EMR companies such as Epic/Cerner
- Healthcare consulting focusing on project management
- Experience running data analyses to support project success tracking
Comp | Perks | Benefits
- Eligible for equity + performance bonuses
- 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
- 18 PTO days/yr + 1 week holiday break
- Annual $750 learning & development stipend
- Company-sponsored team retreat + social events
- Quarterly travel budget + company-sponsored housing for co-working at LA HQ
This job is no longer accepting applications
See open jobs at Regard.See open jobs similar to "Implementation Manager" Techstars.