RobotLAB owns the last mile of robotics and AI, by helping business owners automate tasks that people don’t want to do anymore. Spanning 36 locations nationwide, we service a range of prominent brands, including Hilton, Marriott, Disney, and Kura Sushi, as well as smaller locations such as restaurants, assisted living facilities, supermarkets, warehouses, and even nuclear power stations.

As an Implementation Specialist at RobotLAB, you’ll be the technical face of our solutions. You’ll orchestrate hardware and software deployment, educate end users, and troubleshoot complex integrations, ensuring each robot installation is delivered on time, on budget, and exceeds customer expectations. This is not a project-management-only role; it’s hands-on, customer-facing, and high-impact.

*Must live within a 25-mile radius of the office in Southlake, TX for consideration.*

What You’ll Do:

Deploy & Configure

• Unbox, assemble, and implement robotics hardware solutions on-site
• Install and configure platforms running Windows, Linux, and Android OS
• Execute firmware and software upgrades/downgrades

Educate & Empower

• Deliver live and virtual (Zoom/phone) training sessions to operators and managers
• Develop clear, concise user guides and tech-tips for ongoing support
• Continuously learn new platforms and industry-specific use cases (delivery, cleaning, security, etc.)

Troubleshoot & Support

• Diagnose system issues on-site and remotely, using logs, network tools, and “MacGyver” ingenuity
• Coordinate with R&D and support teams to resolve escalated tickets
• Track every step in Salesforce and our web-based platforms

Collaborate & Innovate

• Partner with sales, engineering, and service teams to refine deployment processes
• Contribute to Standard Operating Procedures (SOPs) and best practices
• Mentor new Implementation Specialists and share lessons learned

Who You Are:

Tech-Savvy & Hands-On

• 2+ years in technical account management, field-tech installation, or similar role
• Familiar with networks, internet security, and routers
• Comfortable in Windows, Linux, and Android environments
• Familiar with basic hand tools (drills, wrenches, screwdrivers) and electronic sensors (LiDAR, sonar, IR)

Physically Capable

• Ability to lift up to 50 lbs and stand for extended periods
• Comfortable navigating varied site conditions and equipment layouts
• Travel required for site installations: up to 50% of the time.

Customer-First Mindset

• Excellent verbal and written communication skills
• Ability to translate complex technical concepts into layman’s terms
• Calm under pressure and skilled at managing expectations

Organized & Resourceful

• Strong time-management skills; able to juggle multiple sites and deadlines
• Critical thinker who navigates “gray areas” to deliver solutions
• Detail-oriented with a passion for documentation and continuous improvement

Bonus Qualifications

• Bilingual (preferred)
• Salesforce experience (1+ year)
• Prior exposure to robotics, automation, or AI deployments

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• On-site fitness facilities, Cafe, Coffee Bar, and Covered Parking