IT Technician Job Description

About Us:

Safe Flight, a leader in aviation safety and flight performance systems, was founded in 1946. The company pioneered the development of Stall Warning and Angle of Attack, Automatic Throttle Systems, Wind Shear Warning, and many other innovations in aircraft instrumentation, flight performance, and control systems for fixed and rotary winged aircraft. With product installed on over two-thirds of the world’s aircraft, Safe Flight counts among its customers the majority of the world’s aircraft manufacturers, more than 50 airlines, hundreds of operators of corporate jet aircraft and U.S. and International Armed Services.

Safe Flight’s benefits include employer-funded health care, on-site lunch program, 401K contribution, Wellness and Education Reimbursement, paid-time off and sick time, and various other programs.

Job Details: In the office Monday through Friday

This is an on-site role based in our White Plains, NY office.

Office hours: 8:00 am to 4: 45 p.m.

Hourly Rate: $20.00 to $30.00 per hour; commensurate with experience

Job Description

The IT Technician will support the IT Systems Manager in providing technical assistance to employees and delivering help desk and remote support from our White Plains, NY office. Primary responsibilities include diagnosing and resolving IT issues, implementing technical solutions, improving existing systems, and assisting with the development and execution of IT projects.

This role requires strong analytical and troubleshooting skills, along with excellent communication abilities. The ideal candidate can work both independently and collaboratively to identify, assess, and resolve technical problems. Effective communication with employees across the organization, as well as coordination with internal technical teams, is essential for success in this position.

Duties

• Install, configure, and verify software applications.

• Provide support for project-related tasks as assigned.

• Troubleshoot and resolve end-user technical issues.

• Document technical procedures clearly and thoroughly to ensure consistent support, knowledge sharing, and repeatability of IT tasks.

• Install and configure computer peripherals and related equipment.

• Install, configure, and deploy PCs.

• Provide phone-based technical support for remote and off-site users.

• Procure hardware and software through the company’s purchase order process.

• Administer and maintain user accounts.

• Participate in departmental collaboration and information sharing.

• Onboard new employees and offboard departing employees as required.

• Provide regular status updates to managers and end users.

• Support the company’s compliance with cybersecurity policies, protocols, and industry best practices.

• Identify opportunities to streamline processes, improve efficiency, and reduce costs through workflow improvements, task consolidation, or process reengineering.

• Understand and support the company’s business and IT strategic objectives.

• Adhere to all safety and health rules and regulations as directed by the supervisor.

• Follow and comply with all procedures outlined in the company’s security policies.

The ideal candidate is detail-oriented, thorough, and must be able to follow through to the completion of a task. Additionally, the candidate:

• Demonstrates strong communication skills, including clear verbal communication and active listening.

• Keeps the team informed to ensure consistent support responses and produces clear, thorough documentation.

• Effectively manages multiple tasks simultaneously while maintaining focus and accuracy.

• Contributes to overall team success by completing related tasks as needed.

• Actively pursues ongoing technical development through training, certifications, and self-guided learning.

• Learns new skills quickly and adapts to evolving technologies, tools, and procedures.

• Brings prior experience with cybersecurity practices in a business or organizational environment.

Qualifications

• Strong foundational skills in Information Technology

• Solid analytical and problem-solving abilities

• Hands-on experience providing technical support

• Excellent written and verbal communication skills

• Prior experience creating clear, comprehensive technical documentation.

• Ability to work independently as well as collaboratively within a technical team

• Relevant IT certifications or a degree in Information Technology (or related field) preferred

• 1–2 years of experience in a technical support role

• High School Diploma or GED required; a college degree or coursework in computer science or a related field is preferred

Please submit a cover letter.

Physical Requirements

Individuals will be required to use computer keyboards or other equipment for extended periods of time. Individuals may be required to sit or stand for extended periods of time. Specific vision abilities required for this job include close vision for reading and studying technical materials and use of computer monitor screens a great deal of the time. Specific physical abilities required by the job may include walking, reaching carrying and lifting to 25 lbs., with some occasional lifting to 50lbs.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunities Employer

Safe Flight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.