About the job

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• We are seeking a dedicated and motivated Community Manager to create, manage and maintain Salad’s brand voice and image among industry professionals
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Key Responsibilities:

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• Develop and implement strategies to grow and engage our online community across various social media platforms, forums, and other digital channels.
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• Monitor community discussions, respond to inquiries, initiate and facilitate meaningful conversations.
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• Encourage user-generated content and participation in discussions.
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• Gather feedback from the community and provide insights to relevant teams, management, and stakeholders within the company.
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• Conduct surveys and polls to understand community needs and preferences.
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• Create and curate engaging content, including articles, blog posts, videos, and social media posts, to spark conversations within the community.
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• Develop and enforce community guidelines to maintain a positive and respectful online environment.
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• Moderate discussions and address any violations promptly and professionally.
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• Collaborate with the marketing team to ensure content aligns with brand messaging and objectives and marketing initiatives.
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• Liaise with cross-functional teams to stay updated on new products and features.
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• Identify and nurture brand advocates within the community. Encourage and empower them to promote our brand and products.
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• Recognize and celebrate community members who contribute positively.
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• Participate in industry-specific social and corporate events and workshops.
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• Plan and execute online events, campaigns, and challenges to increase engagement and brand awareness.
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• Collaborate with cross-functional teams to ensure the success of community-related initiatives.
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Requirements:

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• Bachelor's degree in Marketing, a related field, or equivalent experience.
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• Solid experience with B2B sales marketing.
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• 3+ years’ experience in community management and marketing
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• Experience working in the tech space
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• Experience planning and hosting webinars
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• Extensive knowledge of SEO, social media and web metrics and analytics
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• Certifications in digital marketing, B2B sales marketing would be an added advantage.
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Our Ideal Candidate:

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• Outstanding written, oral, and organizational ability
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• Excellent verbal communication skills
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• Ability to drive and nurture conversations
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• A creative, ability to create engaging and original content
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• Attention to detail
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• Good customer service skills
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• Ability to stay up to date with changes and trends on msocial media
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• Interpersonal skills
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• Creative and collaborative
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• Good problem-solving skills
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• Critical thinker
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• Flexible and can take initiative
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• Energetic with a bubbly personality
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