Senior Client Delivery Manager (Fluent French)

Location: London or Chichester (hybrid), with regular travel to France and occasional travel across Europe
Reports to: Client Delivery Lead
Essential: Fluent spoken and written French and English

About this job

This is a truly unique client delivery role: being the person who takes genuinely new technology, proven at national scale in the UK, and helps accelerate our expansion as we grow our client base internationally. Energy grids worldwide are under enormous pressure, operators need better data to manage their networks, and sees.ai is how they get it at scale.

In the UK, we are already delivering at national scale with National Grid. Operators across Europe now want the same capability, and this role will support that expansion. You will be a primary point of contact for our customers (working alongside our commercial team), owning their delivery and working with our Client Delivery Lead to develop and scale the processes that will support our growth.

As we expand our client base in the UK and Europe, you will help shape how we deliver – and what we build. We develop the entire system in-house: the UAS, the ground control systems, the software and the operation itself. That means the insight you bring back from customers feeds directly into the development of our proprietary, cutting-edge technology. As the business grows, so will your scope.

Our first major expansion market beyond the UK is France, so fluent spoken and written French is essential. You will run customer meetings, workshops and reviews in French as naturally as in English.

Energy grids worldwide are under enormous pressure – from rising demand, ageing infrastructure and the shift to renewable generation. To manage it, operators need far more, and far better, data on their networks than conventional inspection can provide. Getting that data, reliably and at scale, is a problem of critical national importance.

sees.ai solves it. We collect and deliver the inspection data that critical national infrastructure operators rely on. Today that data is high-resolution imagery; the capability is extending to video, thermal imaging and LiDAR. Everything that makes this possible is built in-house – the UAS, the ground control systems, the software and the operation itself – a fully proprietary capability that lets us collect this data safely and at scale. But the value we deliver is the data itself, captured to a consistent standard and passed to our customers to analyse and act on.

Our work with National Grid has already moved beyond trials into full operational service – proof that it works in the field, at scale. Interest from grid operators elsewhere in Europe is building on the back of it.

• Lead end-to-end delivery of the sees.ai service for strategic customers in the UK, France and other territories, from implementation through to business-as-usual operations.
  

• Act as the primary day-to-day contact for key client stakeholders, building relationships based on trust and consistent delivery.
  

• Own project plans, milestones, risks and dependencies – and resolve issues before they become problems.
  

• Coordinate engineering, operations, product and leadership teams around clear, actionable delivery plans.
  

• Run customer meetings, progress reviews and steering committees, in French and English.
  

• Report accurately on status, risks and performance to customers and internal stakeholders alike.
  

• Represent sees.ai at customer visits, workshops and industry events across the UK and Europe.
  

• Fluent spoken and written French and English.
  

• Significant experience in client delivery, project management, customer success or programme management.
  

• Proven ability to manage complex customer implementations involving multiple stakeholders.
  

• Excellent customer relationship management skills with the ability to build trust and credibility.
  

• Strong project planning, organisation and delivery management capabilities.
  

• Outstanding communication and presentation skills.
  

• Experience managing project risks, dependencies and competing priorities.
  

• Collaborative team player with the ability to influence without direct authority.
  

• Comfortable working in fast-paced, evolving technology environments.
  

• Willingness to travel regularly to France and potentially to other European countries as we expand our European customer base.
  

• Additional European language(s) such as German, Spanish, Italian or Dutch.
  

• Experience working with enterprise customers or public sector organisations.
  

• Experience delivering software, SaaS, robotics, autonomous systems, aviation, drones or operational technology solutions.
  

• Familiarity with Agile delivery methodologies.
  

• Experience working across international teams and multicultural environments
  

What we offer

• A key role in delivering the inspection data that critical national infrastructure across Europe depends on.
  

• Real influence over how our service evolves, through close customer engagement.
  

• A collaborative, innovative team at a defining stage of growth.
  

• A share in that growth through our EMI share option scheme.
  

• Competitive salary and benefits, with flexible hybrid working and international travel.
  

About sees.ai

At sees.ai, we collect and deliver the inspection data that critical national infrastructure operators depend on – captured safely and at scale using UAS, so our customers can maintain and optimise their networks. As we expand across Europe, we are looking for people who are excited by solving problems of national importance and delivering at scale.

How to apply

If you're interested, please apply using the "I'm interested" button. If you would like a conversation with our careers team before applying, send an email to recruitment@sees.ai.