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Business Operations Associate



Sales & Business Development, Operations
Seoul, South Korea
Posted on Friday, May 26, 2023

Are you a consultant or an analyst with a high level of business acumen and a track record for rapid results who is ready to bring your skills to a strategic corporate team and truly impact success in a region? Sendbird is looking to hire a Business Operations Associate. As a Business Operations Associate, you will be at the forefront of implementing Sendbird’s global strategy in the APAC region. Our Business Operations Associate will have high impact and high visibility as we continue to build the best in-app customer conversation platform in the world. You will be side-by-side with many of our business leaders in analyzing the market and helping with or owning strategy development.

This position reports to Sendbird’s Senior Manager, Business Strategy and Operations, and works closely on a day-to-day basis with the General Manager, APAC, identifying new growth opportunities to further advance Sendbird’s go-to-market objectives and spearhead high-priority strategic initiatives that require collaboration across multiple teams. This position serves as an internal consultant - aligning and supporting various departments in APAC, driving visibility and guiding them towards efficiency.

This position will work closely with our US partners and requires an ability to communicate in English.

What You Will Do:

  • Strategy and Execution
    • Conducting research to guide the development and execution of localized Sales and Marketing strategies for the APAC region
    • Project managing to take a new campaign or initiative from concept to implementation
  • New Business Development
    • Ongoing research of market trends in the APAC region, including but not limited to government programs and policies, compliance, and regulatory risks
    • Partner with GTM and Operations teams to explore new channels and delivery models
  • Operations and Analysis
    • Partner with global Operations teams to deliver operational excellence across Marketing and Sales performance
    • Communicate and present key metrics and business insights, plans, and results to Sendbird’s GTM leadership team.

Who You Are:

  • Natural leader with strong business acumen. Management consulting, startup, or investment banking experiences in a high-growth or fast-paced environment is highly preferred
  • 3 - 5 years of experience as an Analyst/Contract Analyst
  • Able to lead teams, build relationships, and drive results
  • Strategic mindset with the ability to develop and execute a clear vision
  • Excellent in written and verbal communication skills with the ability to communicate effectively with stakeholders at all levels.
  • Strong analytical skills with the ability to make data-driven decisions and conduct analysis to support decision-making.
  • Proven experience in project management with the ability to lead cross-functional projects.
  • Strong business acumen with an understanding of finance, operations, and budgeting.
  • Thrives in a fast-paced, changing environment and to adapt to new situations and challenges.
  • Proficient in English and Korean, additional Asian language skills such as Japanese or Bahasa will be a bonus

Our KR benefits include (but are not limited to)

  • Silicon Valley's equity program (1-year cliff)
  • Remote work policy, flexible work hours
  • Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
  • Support for home office set up such as motion desks, chairs, monitors, and AirPods
  • Learn a Language benefit - up to 3.6 million won per year towards language lessons
  • Weekly office lunch
  • Monthly team building cost
  • Partial support for commuting costs
  • Free parking at the Seolleung office
  • Group insurance support that covers employees, spouses, and children
  • Medical checkup support, including MRI and genetic testing - for the employee and one family member
  • Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
  • Support for the latest work devices, such as MacBook Pro (special support options for each job position)
  • Unlimited snack bar filled with snacks, beverages, and instant noodles every day
  • 12-week paid parental leave support (available for both mothers and fathers)
  • Other support programs for congratulations and condolences

The Future of Work at Sendbird

Sendbird values both work efficiency and team collaboration, and relationship building. For that purpose, we operate the new Future of Work system. Those who live within an hour's commute to work will go to the office twice-per-week to achieve synergy while autonomously choosing the best place and time to work together. Depending on your residence, organization, or nature of work, the frequency of attendance will be determined by consulting with the team.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

At Sendbird, we are building the most scalable and powerful chat API in the world with a mission to build connections in a digital world. Conversations have always been the way people build relationships and get things done and our goal is to put the power of conversations in the hands of every developer and brand by making apps more social through chat, voice and video.

Sendbird is rapidly growing unicorn start-up headquartered in San Mateo, CA with additional offices in; New York, London, Seoul, Singapore, and Bengaluru and has raised over $220M with a $1 Billion+ valuation from leading investors, including: ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, SoftBank Vision Fund 2, and Y Combinator.