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Strategic Account Manager



Sales & Business Development
San Mateo, CA, USA
Posted on Thursday, June 27, 2024

The Strategic Account Manager is an individual contributor role responsible for managing and growing revenue and securing renewals for a defined set of current Sendbird customers. This role offers tremendous visibility within Sendbird’s executive leadership team, including frequently debriefing the C-staff. This highly complex sales effort combines solid business acumen with a need for a technical understanding to effectively convey the value of Sendbird’s suite of products to senior decision-makers. In return, this position offers lucrative income potential in one of the most strategic, fastest-growing segments of the technology industry and an opportunity to join a company at the forefront of establishing de facto leadership in this market.

What you will do

  • Manage a defined set of current Sendbird large-scale strategic customers, engaging in a continual selling effort to enhance the value of the Sendbird solution and expand revenue opportunities beyond the initial subscription business.
  • Self-source opportunities through meeting with your book of business on a quarterly basis to identify and accelerate cross-sell.
  • Focus on building relationships across various functions within the customer organization, including Product and Engineering.
  • Interact at both the senior executive and operational management levels to effectively convey the Sendbird value proposition and promote its use and adoption within the customer organization.
  • Manage multiple complex sales efforts in existing accounts simultaneously, supporting a renewal base of multiple millions of dollars in annual revenue.
  • Forecast business accurately and close both new and renewal revenue opportunities for Sendbird.
  • Articulate the Sendbird value proposition to senior business leaders based on a deep understanding of the Sendbird solution; solve problems promptly and efficiently by marshaling cross-functional Sendbird resources to address customer issues and concerns.
  • Ensure our customers realize significant value with Sendbird.
  • You have the ability to build and sustain relationships with co-founders of large tech startups, CPO's & CTO's

Who you are

  • You thrive working collaboratively and can do that well both from home and while traveling to meet simultaneous sales objectives.
  • You have a strong executive presence – intelligent, polished, and articulate.
  • You have the ability to build and sustain relationships with co-founders of large tech startups, CPO's & CTO's
  • You have a track record of success in the self-sourcing pipeline from your book of business

What you bring to the table

  • Successful and strategic technology sales experience and/or large account management experience, with a demonstrated track record of consistent over-achievement against assigned quotas.
  • Experience in selling a SaaS solution to Product and Engineering business segments.
  • Knowledge and experience managing a highly complex technology sales process.
  • The ability to sustain executive relationships and expand Sendbird’s footprint in strategic accounts

Our US benefits include (but are not limited to):

  • 20 days PTO, 12 paid US company holidays, 5 sick days, 2 volunteer days, plus a rest/rejuvenation and birthday day off
  • Company subsidized medical, dental, vision insurance
  • Flexible spending accounts
  • Parental leave
  • Life and disability insurance
  • Be Your Best Self: An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $280,000 - $315,000 OTE. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office twice per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Sendbird is trusted by 4000 of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—to power over 7 billion messages every month between businesses and people looking to build relationships and get things done.

We offer an award-winning communication platform that modern messaging experiences are built on, unlocking the potential of unified customer communications across notifications, in-app chat, voice, video, and AI. Headquartered in California, Sendbird is backed by ICONIQ, STEADFAST Capital Ventures, Softbank, Tiger Global Management, Meritech Capital, Emergence Capital, Shasta Ventures, August Capital, Funders Club, World Innovation Lab, and Y Combinator.