The Developer Experience team at Sendbird continuously maintains a connection with the Tech Community and supports customer developers who build applications and businesses on the Sendbird platform. As a Technical Writer, you will play a crucial role in enhancing the developer experience by creating clear, concise, and comprehensive documentation that helps developers understand and utilize Sendbird's products effectively.

This position is ideal for someone passionate about technology and skilled in translating complex technical concepts into easily understandable content. You will collaborate closely with product managers, engineers, and developer advocates to ensure that our documentation meets the needs of the developer community.

What you will do

• Create and Maintain Documentation: Develop and maintain high-quality documentation for Sendbird's APIs, SDKs, and other developer tools, ensuring clarity and accuracy.
• Collaborate with Teams: Work closely with engineers, product managers, and developer advocates to gather information and ensure that documentation is up-to-date and reflects the latest product features and best practices.
• User Feedback: Collect and incorporate feedback from external developers to continuously improve documentation and ensure it meets the needs of the developer community.
• Content Creation: Produce a variety of content, including tutorials, guides, code samples, and FAQs, to help developers understand and use Sendbird's products effectively.
• Research and Benchmarking: Conduct comprehensive research and benchmarking of competitor SDKs/APIs, B2B product trends, and developer community activities to ensure our documentation remains competitive and relevant.

What you'll bring to the role

• Educational Background: Bachelor's degree in Computer Science, Technical Writing, or a related field, or equivalent practical experience.
• Professional Experience: Minimum of 2 years of experience as a software engineer.
• Writing and Communication Skills: Excellent written and verbal communication skills in English, with the ability to explain complex technical concepts clearly and concisely.
• Development Experience: Hands-on experience with one or more platforms such as Android, iOS, React, React Native, or Flutter.

Bonus Points

• Front-end Tasks: Ability to perform front-end tasks to improve our documentation web page, which is developed using React.
• Content Creation: Experience creating content for platforms like Medium, Dev.to, personal blogs, etc.
• Experience with APIs, SDKs, and client libraries, and familiarity with third-party developer tools.
• Experience as a Technical Writer or Developer Advocate.

Our KR benefits include (but are not limited to)

• Silicon Valley's equity program (1-year cliff)
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Support for home office set up such as motion desks, chairs, monitors, and AirPods
• Learn a Language benefit - up to 3.6 million won per year towards language lessons
• Weekly office lunch
• Monthly team building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
• Support for the latest work devices, such as MacBook Pro (special support options for each job position)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• 12-week paid parental leave support (available for both mothers and fathers)
• Other support programs for congratulations and condolences

The Future of Work at Sendbird
Sendbird values both work efficiency and team collaboration and relationship building. For that purpose, we operate the new Future of Work system. Those who live within an hour's commute to work will go to the office twice-per-week to achieve synergy while autonomously choosing the best place and time to work together. Depending on your residence, organization, or nature of work, the frequency of attendance will be determined by consulting with the team.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.