Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to levate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.

We are looking for a dynamic Manager, IT Operations to lead and manage a team of IT Specialists in South Korea and the US. This role will need to be on-site in our office most days to ensure the IT needs of the organization are taken care of. Reporting to the Head of IT and Security, you will act as a player-coach, meaning you will need to step in and help in a hands-on way, along with the managerial responsibilities. As this role serves the IT needs of the global organization, it is imperative that you have business proficiency in both written and spoken English.

What you will do:

• Manage a team of three IT specialists in two globally distributed offices
• Provide on-site and remote support for IT systems and software to employees
• Oversee implementation and integration of new technologies (networking, Identity etc.)
• Align IT solutions with department needs and strategic goals through cross-functional collaboration
• Act as a super-user for the existing IT tech stack and enhance the user experience and security

Who you are:

• Exhibit exceptional interpersonal and customer service skills
• Have a resourcefulness and problem-solving attitude
• Derive pleasure from solving problems and enabling others
• Capable of working independently and driving for solutions
• Ability to dig deep and figure out the root cause
• Available to occasionally oversee vendor projects that occur in the early morning and weekends

What you bring to the table:

• At least 4 years of related technical experience and 2 years of management experience
• Experience building and running a modern IT stack - Okta, JAMF,GSuite, Cisco Meraki,macOS & iOS ecosystem, zoom etc.
• Experience building and growing teams
• Comfortable navigating ambiguity, with a proactive approach to problem-solving and continuous improvement.

Our KR benefits include (but are not limited to):

• Silicon Valley's stock options that can be exercised after one year
• Dynamic Nest program - work from home or come to the office, depending on the needs of your team
• Free parking at our Seolleung Office or commute by taxi, and we can support that!
• Support for home office set u,p including equipment and desk items
• Group insurance support for self, spouse, and children
• Support for medical checkups
• 7 additional vacations on top of compulsory annual leave
• 12-week paid parental leave (both mom and dad)
• Learn a Language benefit - we will provide a monthly reimbursement towards language lessons
• Be Your Best Self: an annual monetary offering (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services, and massages. We want you to thrive!

About Sendbird

Hybrid Work Policy

We offer a hybrid work schedule at Sendbird. We value collaboration and relationship building and with those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.

Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.