Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.

As an Enterprise Security Engineer at Sendbird, you will be responsible for securing our internal information systems and SaaS applications that power our business. You will design, implement, and operate security controls across endpoints, identity systems, and cloud services, while enabling Sendbirdians to work productively in a secure environment.

This role is highly collaborative, partnering with IT and Engineering teams to drive a “secure by default” culture across our workforce technologies.

What you will do:

• Develop and operate enterprise security capabilities across endpoint protection, email security, SaaS applications, and secure remote access.
• Partner with IT to harden employee endpoints (MacOS) using EDR, NGAV, and MDM platforms, ensuring timely patching, compliance with security baselines, and pragmatic risk reduction.
• Design and enforce security policies for identity and access management, leveraging SSO, MFA, SCIM, and least-privilege principles.
• Administer and improve VPN and zero-trust networking infrastructure to protect Sendbird’s global workforce.
• Implement and monitor security controls across Google Workspace.
• Work with business and engineering teams to secure SaaS applications, applying DLP, logging & monitoring to prevent unauthorized data exposure.
• Stay ahead of evolving attacker techniques and make recommendations that strengthen Sendbird’s enterprise security posture.
• Educate and support employees on secure practices, enabling them to work productively while maintaining security standards.

Who you are:

• 4+ years of relevant experience
• Hands-on experience managing security controls for endpoints at scale using EDR, NGAV, and MDM platforms in a MacOS heavy fleet
• Operational experience with secure remote access platforms (VPN, ZTNA).
• Knowledge of modern email security protocols (SPF, DKIM, DMARC) and phishing defenses.
• Expertise securing SaaS platforms and implementing preventive and detective controls.
• Proficiency in a scripting language (Python - a strong plus, Bash, or similar) for automation.
• Ability to balance technical depth with empathy for end users, prioritizing pragmatic security outcomes.

Strong plus:

• Experience guiding risk-based enterprise security roadmaps for prioritizing risks reduction, and improving organization’s security posture.
• Knowledge of adversary tactics (MITRE ATT&CK) and experience applying detection and response strategies.

Our US benefits include (but are not limited to)

• 20 days PTO, 12 paid US company holidays, 7 sick days, 2 volunteer days, plus a rest/rejuvenation and birthday day off
• Company subsidized medical, dental, vision insurance
• Flexible spending accounts
• Parental leave
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services and massages

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.

Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.