Sendbird is on a mission to build the AI workforce of tomorrow.
We are the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support and sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Trusted by more than 4,000 of the world’s most popular apps—including Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.

We’re looking for a builder and a bar-raiser to lead Sendbird’s global sales development efforts. This role is about more than managing SDRs — it’s about architecting a new, AI-augmented way of engaging customers, fueled by curiosity, grit, and velocity.

If you thrive in ambiguity, love developing SDR talent, and operate with urgency and precision, we’d love to speak with you.

What You Will Do

• Design and execute a global strategy for outbound prospecting and inbound conversion that consistently generates pipeline and drives revenue.

• Stand up and scale an AI-augmented SDR engine that blends human creativity with machine efficiency for higher velocity and better outcomes.

• Identify and qualify opportunities that convert into revenue at a predictable, repeatable rate.

• Recruit, coach, and develop SDR talent, equipping your team with the skills, mindset, and drive needed to achieve ambitious goals.

• Adapt strategies across markets using experimentation, curiosity, and regional nuance.

• Lead with urgency and clarity, ensuring global alignment, accountability, and motivation across distributed teams.

Who You Are

• A talent magnet who recruits, coaches, and develops SDRs into high-impact performers with strong KPIs and clear expectations.

• A change leader who can evolve workflows from human-only to AI-augmented without losing cultural cohesion or executional momentum.

• A data-driven operator who defines meaningful KPIs, tracks outcomes rigorously, and course-corrects decisively.

• A global leader who thrives in diverse, distributed environments and knows how to unlock performance across geographies.

• A curious problem solver who digs into customer challenges, technical details, and emerging AI workflows to stay ahead.

What You Bring

• At least 2 years of experience managing an SDR team with ownership of SQL and pipeline targets.

• Demonstrated experience implementing AI in the SDR motion (from pilot to scaled program) with measurable improvements in productivity or cost efficiency.

• A minimum of 5 years of total sales experience.

• Bachelor’s degree required.

• Experience operating across global regions; EMEA and APAC experience is a strong plus.

Compensation & Benefits (US)

• 20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, 2 rest/rejuvenation days, and a birthday day off

• Company-subsidized medical, dental, and vision insurance (100% for employees, 80% for dependents)

• Flexible Spending Accounts or Health Savings Accounts

• Equity program

• 401(k) program

• Parental leave

• Life and disability insurance

• Be Your Best Self: $3,500 annual stipend (prorated) for development, wellness, learning, and personal growth

Pay Transparency

The estimated salary range for this role is $160,000–$180,000 OTE for the San Francisco Bay Area market. Final compensation may vary based on experience, skills, training, and business needs.

Flexible Work Policy

We offer a flexible work schedule but value collaboration and connection. Employees within an hour’s commute of an office are expected to work on-site at least three days per week. Some roles require more frequent in-office presence; please work with your manager to understand expectations.

Diversity & Inclusion

There is no such thing as a perfect candidate. The best employees come from a wide range of backgrounds, experiences, and perspectives. Sendbird is a place where everyone can learn and grow. If this role excites you, we encourage you to apply.

About Sendbird

Sendbird combines omnichannel AI with battle-tested, award-winning communication APIs to help businesses build AI agents and meaningful customer connections at scale.

Trusted by more than 4,000 leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird supports over 7 billion conversations each month with enterprise-grade reliability, security, and compliance.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other top-tier investors.