The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations, chat, voice, video, messaging APIs, and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX, built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost, the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel, chat, SMS, email, voice, WhatsApp, without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

The Role

We are looking for a Staff Accountant to be responsible for the accounts payable and accounts receivables process. As a member of our entrepreneurial team, we are looking for a collaborative, hands-on individual who is a team player with strong communication skills and is highly organized and detail-oriented.

You might be this person if:

• Critical thinker - you use logic and analytics to evaluate process needs and identify alternatives
• Problem solver - driven to find a solution and are solutions oriented
• Emotionally intelligent - you are able to build strong trust with leaders and employees.
• Empathetic - you connect well with employees and understand their needs
• Motivated by challenges - you bring a positive tone, and eye for solutions and an energy for rolling up your sleeves and doing whatever needs to be done
• Organized - deeply responsible and accountable with a strong attention to detail and organization
• Team player and independent worker - you understand the importance of working as a team all the while capable of being successful on your own
• Exhibit utmost sensitivity to the confidential and critical nature of employee information
• Exceptional communicator in both written and verbal interactions; clear, concise, and courageous in giving tough but supportive feedback when needed
• Thrive in a fast-paced, dynamic environment. You are flexible and adaptable, a team player above all

You need to have:

• Bachelor’s degree in Accounting, Finance, or related experiences
• 4-6 years in accounting of multi-national companies, start-up experience is a plus
• Written and verbal conversation skill in English & Korean
• Strong knowledge of Excel, Accounting software systems (Duzone iCube, NetSuite, Concur etc.)
• Good knowledge of taxes including VAT, WH and corporate tax
• Understanding of US GAAP and K-GAAP regulations and financial operation process

What you'll actually do:

• Prepare AP journal entries and assist in managing month-end closing and financial report
• Own Accounts Payable system and support quarterly VAT (Tax invoices) filing process
• Review employee expense claim report
• Manage company credit card and reconciliation
• Coordinate with accounting management in reviewing expenses against budget
• Collaborate and communicate with foreign subsidiary accountant on ad hoc projects
• Perform team projects and ad-hoc tasks in accounting/finance as requested

Our KR benefits include (but are not limited to)

• This is a 12-month contract position.
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Learn a Language benefit - up to 3.6 million won per year towards language lessons
• Weekly team lunch cost
• Monthly team-building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Support for the latest work devices, such as MacBook Pro (special support options for each job position)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• Other support programs for congratulations and condolences

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office twice per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate, and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities,s and encourage you to apply if this role excites you.

Why Sendbird

We're not optimizing a stable business. We're rebuilding one from the ground up with AI at the center. If you want to own real outcomes, move at a pace that actually challenges you, and work on something that matters, this is the place. Come build with us.