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Customer Assistant

Sensei

Sensei

Customer Service
Remote
Posted on Wednesday, May 8, 2024

About Sensei
We're a leading provider of autonomous store technology for large grocery and convenience store chains. We've built the technology to digitize physical stores and power them with the most advanced AI and computer-vision technology in a reliable, cost-effective, and privacy-driven platform to enhance the retail business and build the best shopping experience!We work with some of the best retailers and distinguish ourselves by creating a technology that welcomes all buyers, using all forms of payment with real-time baskets.

About your Team
You will work with a team of 10 people who will help you with your task. Team work is essential in this team. Our mission is to provide excellent customer support to our clients.
Most of us are remote, but you will have constant contact with all the team through daily meetings and slack.

How Can you Help?

  • Improving the quality of customer support;
  • Help, together with the team, to improve our procedures;
  • Identify possibilities for improvement in the team's internal processes;
  • Helping to develop our solution, working together with the other Sensei teams.

Daily at Sensei, you will:

  • Work with the team to ensure that all the quality standards are met;
  • Collaborate directly with the Engineering and Product team to help evolve back-office tools;
  • Clearly communicate new features and improvements to optimize these tools
  • Deeply understand the mechanisms and contours of the tasks performed, being able to make decisions, autonomously, in more complicated cases.
  • Be responsible for maintaining the quality of work performed.

You will bring to the table:

  • Proactive and receptive to change
  • Someone who can take responsibility during is shift
  • Work under pressure
  • Good communicator
  • Organised

After six months, success means:

  • Increase our customer satisfaction index
  • Be proficient with all our internal tools
  • Reduce responde times

What's in it for you:
Alongside the opportunity to work with great talent, we'll prioritize your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.
We offer a great benefits package, including hybrid working that works for everyone, social events, training opportunities, gym membership, meal cards, and much more.