About Sensei: Sensei is revolutionising the retail business and technology sectors with innovative autonomous store solutions. Our in-house systems enable us to digitise physical stores and power them with the most advanced AI, computer vision, and real-time data processing technology, all within a reliable, cost-effective, and privacy-driven platform. This delivers the most seamless, checkout-free shopping experience in the world.

Our technology operates in multiple countries with leading retailers and distinguishes itself by offering a unique, frictionless retail experience that welcomes all shoppers and payment methods, with real-time basket management and analytics.

About Your Team: Sensei’s dynamic Platform team is a dedicated team building and maintaining high-performance, reliable systems that empower our innovative retail solutions. The team’s core mission is to drive platform stability, scalability, and security, ensuring seamless operations across both on-premises and cloud environments. Working closely with engineering, support, and deployment teams, we foster a collaborative environment to support Sensei’s cutting-edge retail technologies.

How Can You Help? We are looking for a skilled IT Specialist to keep our infrastructure stable, secure, and user-friendly. You’ll work closely with internal teams across the organization to ensure that our systems run smoothly and processes are respected and adjusted to its needs.

Daily at Sensei, you will:

• Manage user accounts, access and permissions across company SaaS platforms and internal systems.
• Install and configure servers, operating systems, network cables, and workstations.
• Provide first-line support and troubleshooting for hardware, software, and network issues.
• Troubleshoot and resolve technical problems efficiently, escalating when necessary.
• Respond to and manage support tickets in a timely manner.
• Support office network configuration, monitoring, and maintenance.
• Maintain and update documentation for internal tools, systems, and procedures.
• Promote and enforce adherence to IT best practices and cybersecurity policies across the organization.
• Assist in hardware procurement and manage inventory of IT equipment (e.g., servers, switches, workstations).

You will bring to the table:

• Professional technical training in IT, networking, or systems administration.
• 3+ years of experience in IT support or a similar technical role.
• Proficiency in configuring and supporting Linux and Windows.
• Familiarity with managing SaaS platforms and user provisioning (Google Workspace, Slack, 1password, Jira/Confluence, etc.).
• Solid understanding of networking basics (IP addressing, DHCP, DNS, routers/switches).
• Experience with support ticketing systems and documentation tools.
• Strong troubleshooting and diagnostic skills across hardware and software.
• Awareness of cybersecurity best practices and a mindset for enforcing secure behaviors.
• Strong communication skills and the ability to work independently with a service-oriented approach.
• Experience with scripting (e.g., PowerShell or Python) (is a great plus).
• Experience with cloud infrastructure (AWS) (is a great plus).
• Certifications such as CompTIA or Cisco (CCNA) are highly valued.
• Proficiency in configuring and supporting macOS (is a great plus).

What's in it for You:

We put all of our employees at very high standards, and we want you to be thoroughly rewarded for that. We believe in providing the best environment to allow you to do your best work, and we currently offer:

• Collaborate with outstanding people, enhance your skill set, and make a meaningful contribution to the world.
• Competitive salary
• Meal card
• Flexible benefits package, be it a gym membership, the monthly fee of your child’s kindergarten, or an investment for retirement – the choice is yours!
• Health Insurance
• Hybrid Working Model
• 5 extra days off per year on top of 22 statutory leave days: Your Birthday, Carnival Day, Christmas Eve, and 2 Health-Focus Days
• This is the most exciting time to join Sensei, and you'll have direct input and influence on the direction we take.