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Serve First
Posted on Jul 6, 2025
Serve First is a fastmoving, well funded start up turning customer feedback into live dashboards and AI driven alerts.
2025 roadmap: overhaul user journeys, add a design system, and launch new AI powered workflows.
Youll own the end to end product experience and iterate fast-low bureaucracy, maximum autonomy.
What You'll Do
2025 roadmap: overhaul user journeys, add a design system, and launch new AI powered workflows.
Youll own the end to end product experience and iterate fast-low bureaucracy, maximum autonomy.
What You'll Do
- Shape end to end UX. Map and optimise critical B2B workflows (survey creation, analytics, alerting). Product journey maps, wireframes, and interactive prototypes.
- Own the design system. Define UI patterns, components, and accessibility rules in Figma; partner with engineering for pixel perfect implementation.
- Drive user research. Plan and run interviews, usability tests, and feedback sessions with enterprise customers; translate insights into actionable design changes.
- Iterate relentlessly. Ship small, test, and improve. Use data (Heap, GA, in-app analytics) and qualitative feedback to refine flows.
- Collaborate cross functionally. Work side-by-side with Product, Backend, and Frontend teams; clarify requirements, hand off specs, review builds.
- Leverage AI wisely. Use AI design/copy tools to accelerate work, but validate everything - you own the outcome.
- Document everything. Keep flows, components, and rationale well documented for the distributed team.
- 4+years designing complex B2B SaaS products (dashboards, workflows, admin interfaces).
- Portfolio that shows user-centred process from research prototypes shipped UI.
- Strong UX research chops: interviews, surveys, usability tests, heuristic reviews.
- Mastery of Figma (or Sketch/Adobe XD/etc) and prototyping tools.
- Comfortable working with design systems and handing off to React engineers.
- Solid grasp of accessibility (WCAG) and responsive design principles.
- Excellent written & verbal comms-async first.
- Experience with customer feedback / survey or analytics platforms.
- Familiarity with React component libraries (Storybook, Chakra, MUI, etc.).
- Motion/interaction design skills (Lottie, Framer Motion).
- Basic HTML/CSS to tinker directly in code.
- Competitive salary
- Prefer hybrid in Milton Keynes, or remote in UK/London
- Standard UK pension, 20days holiday + public holidays.
- Generous kit & software budget.
- Small team = direct impact on the product experience.
